Service Support Planner

Xpandforce; Sutton Coldfield; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Service Support Planner to join their dynamic team. This role involves preparing quotes, supporting the service team with routine and emergency maintenance requests, and acting as a liaison between customers and suppliers. The ideal candidate will have a strong customer focus, experience in scheduling engineers, and a sales-oriented mindset. If you are looking for an opportunity to make a significant impact in a thriving service division, this role offers the chance to contribute to the maintenance and support of automatic door systems and more, ensuring customer satisfaction and operational efficiency.

Qualifications

• Experience in scheduling engineers is beneficial.
• Strong customer focus and knowledge of door systems required.

Responsibilities

• Prepare quotes and support service team in planning.
• Handle breakdown calls and schedule technician work.

Skills

Scheduling Engineers

Customer Focus

Sales Approach

Knowledge of Door Systems

Job description

Service Support Planner

Working for a leading manufacturer and installer of a wide range of automatic door systems, shop fronts, and associated equipment.

Our service division is dedicated entirely to providing reactive and planned maintenance of all types of automatic doors, manual pedestrian doors, emergency exit hardware, roller shutters, and all types of industrial doors.

Duties:

1. Responsible for the preparation of quotes.
2. Support of the service team in planning routine service requests, as well as responding to emergency maintenance requests.
3. Handle breakdown calls and schedule work for the technicians.
4. Serve as a liaison between customers and suppliers.
5. Monitor the timekeeping, workload, and productivity of the engineers.

Requirements:

1. Previous experience of scheduling engineers in a similar role would be beneficial.
2. A clear focus on customers' needs and expectations is essential, as you will be expected to have sound knowledge of manual, automatic, and industrial door systems.
3. Previous planning experience.
4. Have a sales-focused approach to business and be able to demonstrate where you have worked to targets.

For a full role specification and details please contact 3Recruit.