Office Scheduler

Filta group; Stratford-upon-Avon; On-site; GBP 26,000; Full time

Job summary

A leading company in FOG management is seeking a Scheduler to manage job scheduling and operational coordination. The role involves liaising with customers and technicians, ensuring timely service delivery, and requires strong organisational and communication skills. Full training and benefits are provided.

Benefits

Full / Formal Training Programme

Company pension

Cycle to work scheme

Employee discount

Life insurance

On-site parking

Referral programme

Wellness programme

Qualifications

• Experience within a compliance admin/scheduling/operational admin role essential.
• Previous experience working within a fast-paced office environment.
• Strong organisational skills and excellent written and verbal skills.

Responsibilities

• Responsible for job scheduling and operational coordination for the Seal team.
• Liaising with customers and field technicians to ensure timely bookings.
• Resolving customer queries and supporting service delivery.

Skills

Organisational skills

Customer focused

Communication

IT skills

Self-motivation

Job description

Scheduler
Filta Group Ltd
Stratford Upon Avon
Full time permanent
Salary £26,000 + Benefits

At Filta, we have been at the forefront of innovation and technology in Fats, Oils, Grease (FOG) management for over 20 years.

As a national team of FOG management experts, we are the leading choice for commercial kitchen grease traps, grease removal units and biological drain treatment systems in the UK.

In addition to providing Filta’s own leading-edge ‘FOG Cyclone’ technology we are also able to undertake maintenance on all and any type of grease trap, separator or grease control equipment regardless of manufacturer. We are committed to providing the highest quality environmental services to a wide range of commercial customers.

Like all business owners striving for a profit, we appreciate that our customers can’t afford to have their kitchens out of action and therefore all of our services have been developed to ensure downtime is avoided at all costs.

We therefore operate emergency response within a fast paced and dynamic environment.

What does it entail?

This person will be responsible for job scheduling and operational coordination for the Seal team. This team involves high standards of service delivery and customer relations and also supports with SLA compliance, resource management and team performance.

• You will be based in our Stratford Office, liaising with our customers and field technicians to ensure we book installations, pre-planned and reactive servicing work in advance, and attended within a timely manner. You will also be part of a busy team ensuring that all follow up work is completed (e.g, pre-booking permits etc).
• Working within a small customer contact centre environment with a team of schedulers
• Answering incoming calls and managing bookings with customers
• Ensuring optimum schedules for technicians – planning travel time, and any other factors which may impact on installations and servicing
• Resolving customer queries
• Supporting the service delivery and billing / finance teams providing MI and reports where necessary

What do we look for?

• Experience within a compliance admin/scheduling/operational admin role essential
• Previous experience working within a fast-paced office environment
• Self-motivation
• Resilient and able to adapt
• Strong organisational skills
• Customer focused, enthusiastic and a confident communicator
• Excellent written and verbal skills
• Competent IT skills in particular Excel
• Great administrative and organisational ability
• Collaborative whilst able to work on your own unsupervised

What you will receive

• Full / Formal Training Programme
• Company pension
• Cycle to work scheme
• Employee discount
• Life insurance
• On-site parking
• Referral programme
• Wellness programme