Service Operations Planner

Spirax-Sarco Engineering; Cheltenham; Hybrid; GBP 25,000 - 35,000; Part time

Job summary

A leading engineering company is seeking a motivated Service Operations Planner to enhance their service department. The role involves scheduling service visits, managing resources, and ensuring customer satisfaction while achieving KPIs. This position offers hybrid working and a range of benefits, including a competitive salary and private medical insurance.

Benefits

27 days holiday plus Wellbeing day

Private Medical Insurance

Bonus scheme

Sharescheme

Enhanced pension plan

Life assurance

Discount scheme

Qualifications

• Proven ability to achieve KPIs and targets.
• Experience working under pressure with excellent organization skills.

Responsibilities

• Schedule service visits and communicate with Service Engineers.
• Record and monitor consumable usage for timely availability.
• Coordinate reactive customer visits and manage relationships.

Skills

Organization

Communication

Commercial Awareness

Job description

Service Operations Planner

Working Hours: 15 hours per week
Location: Cheltenham, UK (Hybrid working)
Benefits: 27 days holiday plus Wellbeing day,Private Medical Insurance, Bonus scheme, Sharescheme, Enhanced pension plan,Life assurance, Discount scheme.

Role Overview:

We are seeking a motivated and organized Service Operations Planner to contribute to the growth and success of our Service department. The successful candidate will facilitate the service contract delivery process from enquiry through to supply and invoice, ensuring efficient management of resources to support customer needs.

Your objectives and responsibilities will focus on…

• Schedule service visits using the service diary and communicate with Service Engineers.
• Record and monitor consumable and chemical usage to ensure timely availability and payment.
• Liaise with credit control and sales engineers to manage activities and protect working relationships.
• Report daily on further actions and customer updates.
• Brief Service Engineers and ensure correct reporting.
• Undertake root cause analysis and recommend continuous improvement activities.
• Coordinate reactive customer visits, including 24-hour priority response, commissioning, survey, and audit requests.
• Follow business processes consistently and suggest improvements.

Your previous experience is likely to include….

• Proven ability to achieve KPIs and targets.
• Familiarity with scheduling workloads, balancing capacity and demand.
• Experience working under pressure with excellent organization skills.
• Confident, assertive, and motivated individual.

To be successful in this role you will…

• Demonstrate Company Core Values at all times
• Possess excellent commercial awareness and customer focus.
• Demonstrate strong communication skills (written and verbal).
• Hold the ability to perform under pressure in a fast-paced environment.
• Be a collaborative team player.
• Possess the ability to multi-task and manage time effectively.
• Demonstrate strong attention to detail.

The Steam Thermal Solutions business is one of three businesses within Spirax Group. Spirax Sarco and Gestra, are our two brands that form Steam Thermal Solutionsand are global leaders in the supply of engineered solutions for the design, provision and maintenance of efficient industrial and commercial steam systems.Steam Thermal Solutions has global coverage across 67 operating units (called OpCos), organised into four Divisions: EMEA, APAC, Americas, Gestra.

Spirax Groupis a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.

Our Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 165 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones!

Our Purpose, supported by our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.

Benefits

You will receive a competitive salary (and a discretionary bonus), flexible working and excellent benefits including 27 days holiday allowance (before bank holidays), 3 days’ paid volunteering leave, comprehensive private healthcare, enhanced pension plan, life assurance, optional participation in a Share Ownership Plan, free onsite parking, flexible benefits, and access to a personal discounts’ portal. We also offer a range of additional support and benefits through our Everyone is Included Group Inclusion Plan, detailed below.

Everyone is Included at Spirax Group

We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique.

We want everyone to be able to make their difference here, so we will always consider requests for flexible working.

We know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include gender-neutral parental leave, 15 days of extra paid caregiver leave, paid time off and support for anyone experiencing pregnancy loss or domestic abuse, menopause-friendly workplace principles and more. Learn more athttps://www.spiraxgroup.com/en/life-at-spirax/our-inclusive-group/our-inclusion-commitments.

We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form or notify our recruitment partners.