Reactive Maintenance Planner – Social Housing

RGIT Australia; Keith; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Development opportunities

Salary sacrifice schemes

Life assurance

Wellbeing resources

Discount platform

Enhanced family leave provisions

Recognition initiatives

Sick pay

Job summary

Cardo Group is seeking a Full-time Permanent Reactive Maintenance Coordinator to oversee scheduling, resource planning, and logistics for repairs and planned works in social housing. The role requires strong organisational skills, experience in planning and coordinating, and proficient IT use. Enter this opportunity with clear progression paths and a supportive team.

Based in the UK, the position emphasises responsive service delivery and customer-focused communication with residents.

Qualifications

• Experience in planning, scheduling, coordination, or contract administration, ideally within social housing, construction, or repairs and maintenance.
• Strong understanding of responsive repairs processes, contractor management, and performance-driven service delivery.
• Excellent organisational skills with the ability to manage a high-volume workload and adapt to changing priorities.
• Confident communicator with strong customer service skills and the ability to engage professionally and empathetically with residents.
• Proficient in IT systems, including Microsoft Office and job management/scheduling software
• Ability to interpret and work with performance data, KPIs, and operational reports.

Responsibilities

• Day-to-day planning of the operatives (direct and subcontractors) to ensure all jobs are adequately allocated, attended, FOW raised, jobs re-booked or closed off as necessary.
• Reviewing jobs on the system and feeding back into reports as well as raising any risks to Operational Management.
• Ensuring all appointments booked are met on time with correct allocation, operative and materials required.
• Jobs booked with residents always updated to ensure a positive customer experience.
• Checking/allocating all booked jobs ahead of appointments.
• Daily tracking of jobs and PDA usage (Ops accepting, closing jobs, adding notes, FOWs, SORs etc.)
• Ensure all Ops diaries are reviewed to ensure appointments are met and closed off with FOWs at COP.
• Ensure all emergencies are appointed and allocated promptly (2 hours attendance) throughout the day
• Daily Monitoring of jeopardy to ensure no jobs are booked out of target and monitor absence levels to ensue all jobs are completed.
• Daily monitoring of overdue orders. No more than 20 overdue jobs at any one time.
• Liaising and calling back completion sheets from subcontractors.
• Monitor allocations of work when cancellations occur (no operative should be waiting longer then 15minutes).
• Materials coordination as and when required. Advising engineers / supervisors.
• Book-in authorised VO’s/Quoted FOWs (passed via admin team and authorised by Operations team)
• Booking/re-allocating operative annual leave, sickness, training, TBT, van breakdown etc.
• Updating Dynamics with notes of action etc
• Cooperating with the planning supervisor and teammates as and when required

Skills

Planning & scheduling

Coordination

Contract administration

Customer service

IT systems (MS Office)

Data interpretation

Tools

MS Office

Job management software

Job description

Cardo Group is seeking a Full-time Permanent Reactive Maintenance Coordinator to oversee scheduling, resource planning, and logistics for repairs and planned works in social housing. The role requires strong organisational skills, experience in planning and coordinating, and proficient IT use. Enter this opportunity with clear progression paths and a supportive team.

Based in the UK, the position emphasises responsive service delivery and customer-focused communication with residents.