Reach & Respond Relief Responder

Beyond Housing; Whitby; On-site; GBP 22,000 - 26,000; Full time

Job summary

Beyond Housing is seeking a Reach & Respond Relief Responder to join the team. You will respond to emergency call-outs, assist customers after falls, and provide first aid as needed while installing and testing telecare equipment.

You will keep clear, accurate records and work as part of a caring, customer-focused team. Applicants should be calm under pressure, possess excellent communication skills, and have a person-centred approach.

Qualifications

• A full driving licence and access to a roadworthy vehicle insured for business use.
• Safeguarding, confidentiality and supporting vulnerable customers awareness is essential.
• Excellent communication and listening skills, with a person-centred approach.

Responsibilities

• Attend emergency call-outs and provide practical support to customers.
• Assist customers after falls using specialist equipment.
• Provide first aid where required and ensure safe response.
• Install and test telecare equipment and maintain accurate records.

Skills

Driving licence

Customer focus

Calm under pressure

Communication skills

Safeguarding awareness

Record keeping

Tools

Telecare equipment

Job description

Reach & Respond Relief Responder

Do you want a role where every shift makes a genuine difference to someone's life?

As a relief responder within our Reach & Respond team, you'll provide emergency response and practical support to customers across our communities, helping them remain safe, secure and independent in their own homes. You'll attend emergency call-outs, assist customers following falls using specialist equipment, provide first aid where required, install and test telecare equipment, and ensure accurate records are maintained. This is a rewarding role that combines compassion, problem-solving and the opportunity to support people when they need it most.

We're looking for a caring, reliable and customer-focused individual who can remain calm under pressure and respond confidently in emergency situations. You'll have excellent communication and listening skills, a person-centred approach and the ability to work independently while being part of a wider team. An understanding of safeguarding, confidentiality and supporting vulnerable customers is essential. You'll also need a full driving licence and access to a roadworthy vehicle insured for business use. Experience within a care, support or social care environment would be beneficial but is not essential.

Reach & Respond is Beyond Housing's technology-enabled care service, delivering emergency response, telecare and wellbeing support that helps customers live independently for longer. Our dedicated team provides a 24-hour service, responding to customer needs with professionalism, compassion and care. By joining the team, you'll become part of a supportive and collaborative service that is committed to improving lives every day.

Closing date for applications is Sunday 18 October 2026, applications will be reviewed throughout the duration of the advert and we may close it early should enough applications be received. We are not working with recruitment agencies on this vacancy.