Emergency Home Responder

New Progress Housing Association Ltd; Leyland; On-site; GBP 30,000 - 31,000; Full time

Benefits offered by this job

Buy or sell leave

Flexi working

Pension Scheme

Professional Development

Occupational Sick Pay + Many more

Job summary

Progress Lifeline, part of Progress Housing Group, is recruiting an Emergency Home Responder in Leyland to join a dedicated team providing rapid, compassionate in-home support. You will help older and disabled customers stay safe, reassured and independent at home.

The role offers a guaranteed 40-hour week on a permanent basis, with day or night rota options, a company van and fuel card, and extensive training to develop skills in lifeline and telecare services.

Qualifications

• Compassionate, calm and customer-focused.
• Able to communicate clearly and build trust with customers and families.
• Able to work independently and make sound decisions.

Responsibilities

• Attend emergency call-outs and welfare concerns, assess situations and take action to protect customers.
• Support customers following non-injury falls using lifting equipment and safe handling techniques.
• Install, maintain and collect Lifeline alarms and other telecare equipment to help customers live safely at home.
• Provide reassurance and a calm presence during distressing situations for customers and families.
• Identify safeguarding, welfare and health and safety concerns and take appropriate action.

Skills

Compassionate

Calm under pressure

Customer-focused

Strong communicator

Driving Licence

Independent worker

Flexible rota

Enhanced DBS

Job description

Position not right for you?
Share it with someone you know.

Reference: OCT20263337

Expiry date: 23:59, Thu, 5th Nov 2026

Location: Leyland

Benefits: Buy or sell leave. Flexi working. Pension Scheme. Professional Development. Occupational Sick Pay + Many more benefits

Progress Lifeline | Part of Progress Housing Group

Job Title : Emergency Home Responder
Base: Leyland, Sumner House
Hours: 40 hours per week (rota basis including evenings, weekends and Bank Holidays)
Contract: Permanent, Full Time
Salary: £30,214.62 - £31,083.03 per annum

Be the person who makes a difference - when it matters most

Join Progress Lifeline's Emergency Home Response Team and help older and disabled people, and others who need additional support, remain safe, reassured and independent in their own homes.

This is the first Emergency Home Responder role of its kind within Progress Lifeline, offering the security of a guaranteed 40 hours per week. We're recruiting two permanent positions, with opportunities available on either our day or night rota.

Based at Sumner House in Leyland, you'll use a company van and fuel card to support customers across the local area. Our structured 12-week rolling rota offers either five 8-hour day shifts or a four-on, four-off night shift pattern, providing visibility of your working schedule well in advance.

This is a hands‑on role combining emergency response, community support and technology‑enabled care, making a real difference when people need it most.

What You’ll Do

• Respond when it matters – attend emergency call‑outs and welfare concerns, assessing situations and taking action to protect customers' safety and wellbeing.
• Help people safely – support customers following non‑injury falls using specialist lifting equipment and safe moving and handling techniques.
• Enable independence – install, maintain and collect Lifeline alarms, key safes and other telecare equipment, helping customers to live safely at home.
• Provide reassurance – offer practical support and a calm presence during situations that may be distressing for customers or their families.
• Spot and report risk – identify safeguarding, welfare and health and safety concerns and take appropriate action.

About You

You don't need to have done this exact job before. What matters most is that you are:

• Compassionate, calm and customer-focused.
• A confident communicator who can quickly build trust with customers, families and partner services.
• Able to work independently and make sound decisions.
• In possession of a Full UK Driving Licence.
• Able to work a flexible rota within a 24‑hour service.
• Able to obtain Enhanced DBS clearance.

Previous experience in care, healthcare, emergency response, customer service or another people‑focused environment would be beneficial, but it isn't essential.

We'll provide all the training and support you need to succeed.

Full Training Provided

We'll invest in you from day one with training in First Aid, moving and handling, specialist lifting equipment, safeguarding, risk assessment, emergency procedures and technology‑enabled care.

Why Join Us?

• Guaranteed 40‑hour permanent contract.
• Company van and fuel card provided during shifts.
• Structured 12‑week rolling rota.
• Comprehensive paid training and development.
• A rewarding role making a genuine difference in your community.

Ready to step up when your community needs you?

Every day brings the opportunity to make a real difference. If you're looking for a rewarding career where no two days are the same, join a team providing help, reassurance and independence when it matters most.

Application Closing Date: 11:59pm Thursday 5 th November 2026

Interview Date: W/C 9 th November 2026

Progress Lifeline is part of Progress Housing Group.

We're committed to creating inclusive communities and an inclusive workplace. We welcome applications from everyone, especially from underrepresented groups, because inclusion matters here.

We also especially welcome applications from people living in our homes or communities. Progress Housing Group tenants can access free training, apprenticeships and employment support through Progress Futures: https://www.progressgroup.org.uk/futures/

We especially welcome applications from people living in our homes or communities. Progress Housing Group tenants can access free training, apprenticeships and employment support through Progress Futures:

Please note: In line with our core value of being Genuine, we discourage the use of AI tools when preparing applications or supporting statements. We are committed to building an authentic and values‑led workforce and will prioritise applications that clearly reflect personal effort and originality.