Railway Security Officer

Carlisle Support Services; Tyseley; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Earned wage access

Comprehensive training

Career development

Uniform provided

Refer a Friend bonus

Job summary

Carlisle Support Services in the UK is looking for motivated, approachable security officers to join our team in Tyseley. We value diversity and welcome applications from all backgrounds.

You will patrol, control access, assist customers, and respond to incidents with the support of full training. An SIA licence (or in progress), 18+, a UK driving licence, and a proactive, reliable attitude are essential.

Qualifications

• Must have at least 18 years old and hold a valid SIA licence (or be within scope of licence requirements).
• Must have a UK driving licence and be reliable in a security role.
• Past customer-facing experience is advantageous.

Responsibilities

• Offer guidance, information, and a friendly face to customers at all times.
• Ensure safety of colleagues and customers by maintaining a visible security presence.
• Conduct security patrols and manage access points to deter unauthorised activity.
• Respond to incidents calmly and effectively while following procedures.
• Engage with the public in a professional manner and support team colleagues.

Skills

SIA licence

UK Driving Licence

Customer-facing experience

Punctual & dependable

Team player

Job description

We're looking for motivated, approachable, and dependable people to join our team. We're proud to support a diverse workforce and welcome applications from women and people from all walks of life. This role is a fantastic opportunity for anyone looking to build a fulfilling career in security. Join our team and help to make a positive impact.

• Ensure colleague safety, providing a sense of assurance for all
• Provide a smart, visible, proactive, and engaging security presence and deterrent
• Effective conflict management, always taking control of incidents
• Control access and egress, conducting security patrols to deter crime
• Able to proactively and professionally engage with the public
• Be aware of hazards and incidents, and responding appropriately
• Providing guidance, information and directing customers as a first point of contact
• Managing and following safety and security processes and procedures
• Working as part of a team, building strong working relationships
• Revenue Protection Operations
• Support station staff with any incidents
• Suicide Prevention
• Anti-Social Behaviour
• Fare evasion
• Safeguarding Vulnerability
• Byelaw observations/enforcement
• Counter Terrorism Patrols
• Patrolling Trains across the Network
• Engagement with members of the public
• Travel the Railway Network with EASE
• Railway Safety Guidance
• VAWAG Violence against Women and Girls
• Male/Female Operators
• Clean, valid UK Driving Licence required for position
• Manual Drivers (REQUIRED)

Previous experience in security is great, but if you've only recently got your SIA licence that's fine. What's just as important is your enthusiasm and willingness to learn. We will provide all the training and support you need to succeed. Our goal is to help you to become a valued member of the Carlisle team.

Your core responsibilities will include

• Offering guidance, information, and a friendly face as a first point of contact for customers.
• Ensuring the safety and security of colleagues and customers, providing a sense of assurance.
• Being a smart, approachable, and proactive presence as a security representative.
• Managing and responding to incidents effectively while remaining calm under pressure.
• Conducting security patrols, managing access points, and deterring unauthorised activity.
• Building strong relationships as part of a supportive and professional team.

This role is about more than just security. It's about making a difference through supporting our customers in your local community. Providing a warm welcome, reassuring presence, and creating a safe environment for all.

• Friendly, approachable, and professional in all interactions.
• Keen to learn, grow, and contribute to a positive team culture.
• Experienced in customer-facing roles or interested in building those skills.
• At least 18 years old - licence requirement by the Security Industry Authority.
• Punctual, dependable, flexible, and assured.
• SIA Guarding or Door Supervision licence holders.
  We're proud to work with some of the UK's most iconic brands. Our venues, include Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and BBC StudioWorks. Join over 5,000 team members delivering security, events, cleaning, and facilities services across the UK.

We're committed to creating a diverse and inclusive workplace where everyone can thrive. We welcome applications from parents returning to work, career changers, and those with a passion for making a difference.

Benefits

• Flexible financial support with instant access to earned and authorised wages.
• Full induction, ongoing training, and structured career development to help you thrive in your role.
• Quality kit and uniform - so you feel comfortable and can perform your role effectively.
• Fully funded SIA top-up training from our own team of in-house trainers.
• Refer a Friend Scheme - earn £100 for every person you refer who starts with us