Railway Security Officer

Carlisle Support Services; Fenny Stratford; On-site; GBP 21,000 - 26,000; Full time

Job summary

Carlisle Support Services is hiring Railway Security Officers to maintain a safe and welcoming travel environment. You will patrol stations and trains, engage with passengers, and support staff and the British Transport Police to deter crime and manage incidents.

We value motivated, approachable individuals with a drive to learn. Training will be provided, with opportunities to grow within a diverse, inclusive team across the UK rail network.

Qualifications

• SIA licence or relevant security qualifications preferred.
• Proactive, approachable, and dependable with a willingness to learn.

Responsibilities

• Provide a smart, visible security presence across stations and trains.
• Engage with the public and support vulnerable passengers.
• Deterrence of crime and incident management in collaboration with staff and British Transport Police.
• Conduct patrols, manage access points, and respond calmly to incidents.
• Build strong teamwork with colleagues and rail partners.

Skills

People skills

Conflict management

Customer service

Communication

Education

Door Supervisor SIA

Full UK Driver's License (Manual)

Tools

SIA Licence

Job description

As a Railway Security Officer, you will provide a visible, reassuring presence across the rail network to promote passenger safety and reduce anti-social behaviour. You will patrol stations and trains, engage with the public, support vulnerable passengers, and work closely with rail staff and British Transport Police to deter crime, manage incidents, and ensure a safe travel environment for all. We're looking for motivated, approachable, and dependable people to join our team. We're proud to support a diverse workforce and welcome applications from women and people from all walks of life. This role is a fantastic opportunity for anyone looking to build a fulfilling career in security. Join our team and help to make a positive impact.

The role will consist of:

• Ensuring colleague safety, providing a sense of assurance for all
• Providing a smart, visible, proactive, and engaging security presence
• Effective conflict management, always taking control of incidents
• Control access and egress, conducting security patrols to deter crime
• Able to proactively and professionally engage with the public
• Be aware of hazards and incidents, and responding appropriately
• Providing guidance, information and directing customers as a first point of contact
• Managing and following safety and security processes and procedures
• Working as part of a team, building strong working relationships, Previous experience in security is great, but if you've only recently got your SIA licence that's fine. What's just as important is your enthusiasm and willingness to learn. We will provide all the training and support you need to succeed. Our goal is to help you to become a valued member of the Carlisle team.

Your core responsibilities will include

• Offering guidance, information, and a friendly face as a first point of contact for customers.
• Ensuring the safety and security of colleagues and customers, providing a sense of assurance.
• Being a smart, approachable, and proactive presence as a security representative.
• Managing and responding to incidents effectively while remaining calm under pressure.
• Conducting security patrols, managing access points, and deterring unauthorised activity.
• Building strong relationships as part of a supportive and professional team.

Providing a warm welcome, reassuring presence, and creating a safe environment for all.

• Awareness of Safeguarding
• Insight to Railway Byelaws
• Suicide Prevention
• Patrolling the Railway Network onboard services and on stations
• Customer Services and Engaging with members of the public
• Communications with British Transport Police
• (ASB) Anti-Social Behaviour
• Supporting Vulnerable Persons
• Awareness of Railway Safety
• Radio Communications
• Security Searches Counter Terrorism
• Conflict Management Skill
• Elite Security Personal
• Full UK Driver's License Required (Must Be Manual)
• Mixed days and nights
• Door Supervisor SIA

We're proud to work with some of the UK's most iconic brands. Our venues, include Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and BBC StudioWorks. Join over 5,000 team members delivering security, events, cleaning, and facilities services across the UK.

We're committed to creating a diverse and inclusive workplace where everyone can thrive. We welcome applications from parents returning to work, career changers, and those with a passion for making a difference.

Equality, Diversity, and Inclusion

• Health and Wellbeing Plans - including our family-friendly maternity policy.
• Flexible financial support with instant access to earned and authorised wages.
• Benefits for all - vouchers, discounts and rewards for shopping, eating out, cinema tickets, gym membership and plenty of others to help you save money every day.
• Full induction, ongoing training, and structured career development to help you thrive in your role.
• Quality kit and uniform - so you feel comfortable and can perform your role effectively.
• Fully funded SIA top-up training from our own team of in-house trainers.
• Employee Assistance Program - supporting your mental, physical, and emotional wellbeing at all times.
• Refer a Friend Scheme - earn £100 for every person you refer who starts with us.
• Long service and recognition awards - celebrating your achievements.