Train Station Security Officer

Carlisle Support Service; West Kirby; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Pension Scheme

Health & Wellbeing Plans

Wagestream

Discounts & Benefits

Full induction & training

Uniform & kit provided

SIA top up training

Employee Assistance Program

Refer a Friend Scheme

Job summary

Carlisle Support Services is hiring for Train Station Security Officers to join our team at major UK rail sites. The role offers full training, career development, and a competitive hourly rate, with shifts across five days in seven.

You will be protecting passengers and property, delivering courteous assistance, and supporting trusted brands on our roster. Successful candidates will have SIA guarding or door supervision credentials, be 18+ and able to pass checks and vetting.

Qualifications

• 18+ years old and eligible to work in a licensable role.
• SIA Guarding or Door Supervision licence.
• 5 years checkable work and address history.
• Reliable, punctual, flexible and smart in appearance.
• Friendly, approachable and professional demeanor.

Responsibilities

• Perform duties on a client-led operational roster with flexible business needs.
• Conduct security searches of a train station.
• Support the TravelSafe initiative for Merseyrail.
• Respond to, manage and contain security incidents per company standards.
• Deliver excellent customer service and assist passengers, with emphasis on vulnerable customers.
• Safeguard vulnerable passengers until handed to authorities.
• Strive to meet KPIs by fostering a high-performance culture.
• Carry out high-visibility patrols for passengers and staff on the rail network.
• Record information accurately ensuring GDPR compliance.
• Adhere to Health & Safety policy at all times.

Skills

SIA Guarding Licence

Reliable

Punctual

Customer-facing experience

Job description

Job Introduction

Train Station Security Officer

The benefits

• A competitive hourly rate of pay - paid monthly
• Access to Company Pension Scheme after qualifying period
• Health and Wellbeing Plans
• Wagestream - financial flexibility and instant access to earned and authorised wages
• Fizz Benefits - discounts, rewards, and benefits, helping you save money every day
• Full induction, ongoing training, and career development
• Quality kit and uniform, everything you need to perform your role effectively
• Funded SIA top up training
• Employee Assistance Program
• Refer a Friend Scheme

The role

Carlisle Support Services is looking for enthusiastic, reliable, and dedicated individuals to join our team, working with our prestigious clients. If this sounds like you, and you're willing to learn new skills to develop your career, we promise to provide full training and all the support you'll need to help you to succeed.

Pay: £13.49 per hour

Hours: Full time on a shift basis covering 5 days over 7 (Including 8am starts and midnight finishes) Please ensure you can get to and from the site including on weekends

Your core role will include but not be limited to the following activities:

• To perform your duties on a client led operational roster, with the necessity of flexible approach to business needs.
• To perform security searches of a train station.
• To support the Merseyrail TravelSafe initiative.
• To respond, manage and contain all security incidents in accordance with company expectations and standards.
• To proactively deliver an excellent standard of customer service by offering support or assistance to all passengers, underpinned by an empathetic approach, with particular regard to vulnerable passengers.
• To safeguard all vulnerable passengers until the responsibility for them can be handed over to the appropriate authorities.
• To proactively strive to achieve Key Performance Indicators (KPI's) by pioneering a performance culture.
• To provide high visibility public & staff reassurance patrols on the rail network and services.
• To process and record all information accurately & comprehensively ensuring you adhere to the General Data Protection Regulation (GDPR).
• To adhere at all times to the Health & Safety policy.

Is this you

• At least 18 years old- Required to work in a Licensable role
• SIA Guarding or Door Supervision licence
• 5 years checkable work and address history
• Reliable, punctual, flexible, and smart in appearance
• Friendly, approachable, and always professional
• Enthusiastic and motivated to do a great job
• Ideally some experience within a Security environment or a customer facing role
• Able to interact with clients and customers in a positive manner
• Some experience working within a Security environment and working as part of a team
• Effective people skills, able to interact with clients and customers in a positive manner

Successful candidates will be required to provide original documentation for detailed screening and vetting processes. This could include the following: passport, driving licence, utility bill dated in the last 3 months, HMRC letter, original bank statement, original payslip, birth certificate or a valid share code.

This is us

Join a growing market-leading brand of support services to work with the UK's largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more.

Carlisle currently employees over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK's most renowned sites and critical infrastructure.

Equality, Diversity, and Inclusion

At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion. In all situations people will be judged solely on merit or ability.