Duty Manager

Carlisle Support Services; Acton; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Health and Wellbeing Plans

Flexible financial support

Discounts and rewards on shopping/eat

Full induction and ongoing training

Quality kit and uniform

SIA top-up training

Employee Assistance Programme

Refer a Friend £100

Long service awards

Job summary

Carlisle Support Services is hiring a Railway Safety and Security Officer on the UK’s premier rail contract. You will work to keep passengers and staff safe, provide a visible security presence and assist customers with guidance and directions as needed.

No prior railway experience is required as full training is provided, with opportunities to develop across the network and a supportive in-house team environment. Applicants must meet the vetting requirements and hold a valid UK driving licence.

Responsibilities

• Ensuring colleague and passenger safety, providing reassurance to everyone around you
• Providing a smart, visible, proactive and engaging security presence and deterrent
• Managing conflict effectively, staying calm and in control of incidents
• Controlling access and egress, and conducting security patrols to deter crime
• Engaging proactively and professionally with members of the public
• Staying alert to hazards and incidents, and responding appropriately
• Acting as a first point of contact – providing guidance, information and directions to customers
• Following safety and security processes and procedures
• Working as part of a team, building strong working relationships

Job description

Employer: Carlisle Support Services. Advertised by inploi, which runs Carlisle Support Services's careers site.

WE'RE HIRING

Railway Safety and Security Officer

Join Carlisle Support Services on one of the UK's most prestigious rail contracts

Be the reassuring presence that keeps passengers, colleagues and stations safe. Carlisle Support Services is looking for enthusiastic, reliable and dedicated people to join our team as a Railway Safety and Security Officer, working with our prestigious rail client. If you're willing to learn new skills and build a career in security, we'll give you the full training and support to help you succeed — no previous railway experience required.

• Health and Wellbeing Plans, including our family-friendly maternity policy
• Flexible financial support, with instant access to earned and authorised wages
• Benefits for all – vouchers, discounts and rewards on shopping, eating out, cinema tickets, gym membership and more, to help you save money every day
• Full induction, ongoing training and structured career development to help you thrive in your role
• Quality kit and uniform, so you feel comfortable and can perform your role effectively
• Fully funded SIA top-up training, delivered by our own in-house trainers
• Employee Assistance Programme, supporting your mental, physical and emotional wellbeing at all times
• Refer a Friend Scheme – earn £100 for every person you refer who starts with us
• Long service and recognition awards, celebrating your achievements

The role

Your core responsibilities will include, but are not limited to:

• Ensuring colleague and passenger safety, providing reassurance to everyone around you
• Providing a smart, visible, proactive and engaging security presence and deterrent
• Managing conflict effectively, staying calm and in control of incidents
• Controlling access and egress, and conducting security patrols to deter crime
• Engaging proactively and professionally with members of the public
• Staying alert to hazards and incidents, and responding appropriately
• Acting as a first point of contact – providing guidance, information and directions to customers
• Following safety and security processes and procedures
• Working as part of a team, building strong working relationships

Skills you'll build and use

• Safeguarding awareness
• Understanding of Railway Byelaws
• Patrolling the railway network, onboard services and at stations
• Customer service and engaging with members of the public
• Liaising with British Transport Police
• Managing anti-social behaviour (ASB)
• Railway safety awareness
• Radio communications
• Security searches and counter-terrorism awareness
• Conflict management

Is this you?

• SIA Guarding or Door Supervision licence
• 5 years' checkable work and address history
• Reliable, punctual, flexible and smart in appearance
• Friendly, approachable and always professional
• Enthusiastic and motivated to do a great job
• Ideally some experience in a security or customer-facing environment, and comfortable working as part of a team
• Effective people skills, with the ability to interact positively with clients and customers
• Full UK driving licence with no points – essential
• Keen to be part of a growing, multi-skilled team, with opportunities to develop further across the network

Whatever your background – ex-military, ex-police, a carer, a former railway operator, in revenue protection, or simply skilled in the areas above – if you've got what it takes, we want to hear from you.

Vetting and accreditation

Successful applicants will be required to undergo vetting as part of the Railway Safety Accreditation Scheme (RSAS), administered by the British Transport Police, which accredits individuals working in railway safety and security roles. This includes identity verification, employment and address history checks, and a review of relevant criminal records, to ensure the highest standards of integrity, professionalism and public trust. This check requires a minimum of 3 years UK Residency.

You'll need to provide original documentation for screening, which may include: passport, driving licence, a utility bill dated within the last 3 months, an HMRC letter, an original bank statement, a birth certificate or a valid share code.

About us

We're proud to work with some of the UK's most iconic brands, including Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco and BBC StudioWorks. Join over 5,000 team members delivering security, events, cleaning and facilities services across the UK.

We're committed to building a diverse and inclusive workplace where everyone can thrive, and we welcome applications from parents returning to work, career changers, and anyone with a passion for making a difference.

Equality, diversity and inclusion

Equality, diversity and inclusion sit at the heart of everything we do at Carlisle — from recruitment and training to development and promotion. We actively encourage applications from underrepresented groups and judge every candidate solely on merit and ability.

We're proud to employ amazing people of all races, genders, sexual orientations and religions, in a culture where everyone feels valued, treated fairly, and free from unlawful or unfair discrimination — an environment where we can all do something amazing, together.