On-Board Host: Train Service & Sales with Commission

SSP UK & Ireland; Carlisle; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Travel and Leisure Pass

Commission up to 2.5% of nett sales

Employee discounts across SSP brands

Up to 75% discount during work hours

Friends & Family app 20% discount

Award-winning training & development

Internal growth opportunities

Employee rewards & wellbeing resources

Health and wellbeing support

Diverse culture networks

Pension plans & life assurance

Job summary

Rail Gourmet is hiring an On Board Host for TransPennine Express at Carlisle Station. The role involves providing in-seat trolley service, assisting passengers, and driving sales while managing stock and completing transactions. Full training will be provided and shifts run flexibly 5:00am–11:00pm.

Applicants should be 18+, with at least 2 years in a customer-facing role in retail/leisure/hospitality. DBS check may be required; travel benefits and company discounts are offered as part of the

Qualifications

• 2+ years working experience in a customer facing role within Retail Leisure & Hospitality.

Responsibilities

• Provide in-seat trolley service on TPE trains, delivering outstanding customer service, managing stock and handling transactions.
• Travel on assigned trains, assist passengers, achieve sales targets, and meet contractual goals.
• Accurately account for stock and transactions, adhere to hygiene and safety standards, support management initiatives.

Skills

Customer service

Sales targets

Stock management

Cash handling

Education

Experience in Retail Leisure & Hospitality

Job description

Rail Gourmet is hiring an On Board Host for TransPennine Express at Carlisle Station. The role involves providing in-seat trolley service, assisting passengers, and driving sales while managing stock and completing transactions. Full training will be provided and shifts run flexibly 5:00am–11:00pm.

Applicants should be 18+, with at least 2 years in a customer-facing role in retail/leisure/hospitality. DBS check may be required; travel benefits and company discounts are offered as part of the