Rail Replacement Operations Controller (On‑Site)

Transportukbus; Greater London; On-site; GBP 35,000 - 52,000; Full time

Job summary

Transport UK London Bus is seeking an on-site London Rail Replacement Controller to manage planned and emergency rail replacement bus services at Walworth Depot. You will regulate timetables, coordinate drivers and vehicles, and assist passengers with transfers and information.

The role demands calm decision-making under pressure, strong organisational skills and a customer-focused approach. Expect close collaboration with industry stakeholders to ensure safe, reliable service during disruptions.

Qualifications

• Strong communication and customer service skills.
• Ability to remain calm and make effective decisions under pressure.
• Good organisational and problem-solving skills.
• Ability to monitor and regulate services to maintain punctuality and even headways.

Responsibilities

• Service Management & Regulation – Monitor and regulate rail replacement bus services to maintain the timetable, even headways and reliable service delivery.
• Driver & Vehicle Coordination – Ensure drivers and vehicles are correctly positioned, ready for service and operating in accordance with the planned schedule, route and operational instructions.
• Passenger Management & Customer Service – Assist passengers with replacement service information, boarding arrangements and onward connections, helping provide a smooth train–bus–train transition.
• Disruption Management – Respond proactively to delays, traffic congestion, breakdowns, missing vehicles, road closures and other operational problems, including coordinating standby resources where appropriate.
• Operational Communication – Maintain effective communication with other Controllers, drivers, Control, station staff and relevant stakeholders, escalating issues that could affect service delivery.
• Safety Management – Maintain safe passenger boarding, alighting and interchange arrangements, identify operational hazards and ensure safety remains the priority in all decisions.
• Service Performance Monitoring – Monitor departures, passenger demand, service gaps and vehicle utilisation, taking corrective action where necessary to maintain an effective service.
• Passenger Information & Accessibility – Ensure passengers receive clear and accurate information and that accessibility requirements are supported, including appropriate action where onboard information or announcement systems are unavailable.
• Incident Management & Escalation – Respond appropriately to accidents, incidents, emergencies and significant service failures and promptly escalates serious issues through the appropriate channels.
• Operational Reporting – Maintain accurate records of significant delays, incidents, lost journeys, passenger numbers, standby deployments and other operational issues.
• Stakeholder Liaison – Act as an on-site operational point of contact, working professionally with station teams, clients, transport authorities, subcontractors and other operational partners.
• Professional Standards – Maintain a visible, professional and proactive presence throughout the operation and represent Transport UK London Bus to a high standard.

Skills

Clear communication

Decision making under pressure

Organisational skills

Regulation of services

Customer service

Disruption management

Independent & team work

Mobile device proficiency

Job description

Transport UK London Bus is seeking an on-site London Rail Replacement Controller to manage planned and emergency rail replacement bus services at Walworth Depot. You will regulate timetables, coordinate drivers and vehicles, and assist passengers with transfers and information.

The role demands calm decision-making under pressure, strong organisational skills and a customer-focused approach. Expect close collaboration with industry stakeholders to ensure safe, reliable service during disruptions.