Rail Incident Response Coordinator

Network Rail; Cardiff; On-site; GBP 56,000 - 76,000; Full time

Benefits offered by this job

28-day annual leave

Pension schemes

Rail travel discounts

Private healthcare

Volunteer or carers leave

Rail and Underground travel subsidies

Gym pass

National/local retail discounts

Job summary

Network Rail is seeking a skilled Incident Controller to support the management of incidents, accidents and emergencies affecting the operational railway. You will coordinate fault response, liaise with agencies and ensure safe, speedy recovery.

Role requires knowledge of signalling, electrification disciplines and rail control procedures, with strong MS Office and specialised software experience. Salary and benefits reflect senior rail operations responsibilities.

Qualifications

• Experience in fault management, maintenance, operations or rail control environments.
• Strong knowledge of operating procedures, rules and regulations.
• Proficient in MS Office and control systems software (FMS, MIMS, TRUST, TRUST DA).
• Understanding of Train Operating Company routes and rail industry actors.
• Able to work under pressure and influence others in a team environment.

Responsibilities

• Support the Incident Controller during normal operations and disturbances to deliver optimal rail service.
• Coordinate faulting and repair of infrastructure assets including prioritisation and actions.
• Call out and coordinate response staff and contractors to incidents for quick recovery.
• Coordinate ESRs, urgent possessions, and changes to planned possessions.
• Liaise with on-site staff to monitor possessions and movement of engineering resources.
• Monitor data from remote condition monitoring equipment and prioritise responses.
• Carry out fault management system checks and other required verifications.
• Disseminate accurate information to train operators, Network Rail, passengers and stakeholders.
• Input to daily logs, safety, infrastructure and performance events as directed.
• Produce reports and data per specifications within set timescales.

Skills

Incident management

Fault management

Rail operations

MS Office

Control software

Teamwork

Decision making

Pressure management

Tools

MS Office

FMS

MIMS

TRUST

TRUST DA

Job description

Network Rail is seeking a skilled Incident Controller to support the management of incidents, accidents and emergencies affecting the operational railway. You will coordinate fault response, liaise with agencies and ensure safe, speedy recovery.

Role requires knowledge of signalling, electrification disciplines and rail control procedures, with strong MS Office and specialised software experience. Salary and benefits reflect senior rail operations responsibilities.