Incident Controller - Cardiff

Network Rail; Cardiff; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

28 days annual leave

Pension schemes

Rail travel discount

Volunteer leave

Travel subsidies

Gym access

Benefits platform

Job summary

Network Rail seeks a proactive control professional to coordinate incident responses and ensure rapid train service recovery with clear communication to operators and partners.

You will develop strong working relationships with staff, operators, contractors and emergency services, maintain logs, manage possession variations, and support emergency plans during disruption.

Qualifications

• Experience in operating procedures, rules, and regulations.
• Experience in a control environment, operations, or infrastructure role.
• Understanding of fault management procedures.
• Strong geographical and organisational knowledge of applicable ICC areas.
• Proficiency with Microsoft Office and rail-specific software (CCF, TMIS, P2v2, TRUST, TOPS, FMS, Nexus Alpha).
• Knowledge of Train Operating Companies within the route.
• Good teamwork and decision-making under pressure.

Responsibilities

• Coordinate response to infrastructure and operational incidents to restore normal train services.
• Develop and maintain relationships with NR staff, train operators, contractors and partners to support incident response.
• Input to, and management of, information systems and communications during incidents.
• Disseminate accurate information to staff, Network Rail, passengers and TOCs according to standards.
• Maintain daily logs of safety, infrastructure and performance events.

Skills

Operating procedures

Control environment

Fault management

Geographical knowledge

Microsoft Office

NRN system

Train Operating Companies

Team working

Decision making under pressure

Commercial awareness

Education

Relevant rail control experience

Tools

CCF

TMIS

P2v2

TRUST

TOPS

FMS

Nexus Alpha

Alpha Page

Job description

Join Network Rail ! Where People and Connections Matter

At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team- you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway.

We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process.

Safe behaviouris a requirement of working for Network Rail. Applicants should be able to demonstrate their awareness of our safety vision .

Co-ordinate the response to all infrastructure and operational incidents including recovery of normal train service and input to and management of relevant information and communication systems.

Develop on an ongoing basis, good working relationships with Network Rail staff, train operators, contractors and other key industry partners to deliver an effective response to and minimise the impact of any disruption.

Closing Date- 2nd October 2026

Interviews are expected to take place week commencing 19 October.

What's in it for you

Here are a few of the benefits we offer

• 28-day annual leave with the option to buy and sell days
• Choice of pension schemes
• 75% discount of leisure travel for you and your family
• 5 days paid volunteer or carers leave
• Up to 75% subsidised Rail and Underground travel
• Gym Pass -access to gyms across UK
• My Benefits platform- giving national and local retail discount

Our aim is to ensure your candidate experience is as positive as possible. If you require reasonable adjustments at any point, simply let us know and we'll do our best to assist you.

Some of our roles require face to face Drugs & Alcohol testing. We will share further details with you as part of your formal offer.

Work during both normal train running and disruptive events, to deliver the optimum service that meets the differing needs of the rail industry and customers.

Manage the call out and co-ordinate the activities of response staff including maintenance, operations, train operator, contractors, emergency services and other key industry partners and agencies, in response to an incident or event, including escalation of such incidents as necessary, to achieve safe and speedy recovery as highlighted in the Service Specification.

Disseminate accurate, concise and timely information, in accordance with NR and TOC company standards and statutory requirements, to train operator staff, Network Rail, passengers and other Railway Group members relating to incidents.

Maintain a daily log of all notable operational safety, infrastructure, and performance events, using the available systems in accordance with the relevant company standards and instructions.

Responsible for the identification and classification of infrastructure failures including the management and input to FMS and other systems as appropriate.

Responsible for the co-ordination of short notice variation to possession and isolation plans and for the design and co-ordinated implementation of temporary and emergency speed restrictions.

Actively manage information arising from remote condition monitoring equipment including the call out and co-ordination of appropriate staff and recording of information to deliver a prompt response to alerts.

Work closely in support of the Route Control Manager and Train Running Controller in the development of emergency plans and resources for response to major incidents.

Assist the Train Running Controller with VSTP train movements.

Assist the Route Control Manager in setting up gold command /Incident Room in times of disruption.

• Knowledge and demonstrable experience of operating procedures, rules, and regulations.
• Experience within a control environment, area operations or infrastructure role.
• Understanding of fault management procedures.
• Good geographical and organisational knowledge of applicable ICC controlled area.
• Demonstrable skill in the use of Microsoft Office package and Control specific software e.g. CCF, TMIS, P2v2, TRUST, TRUST DA, TOPS, FMS, Nexus Alpha and Alpha Page or other communications/ pager system.
• Working knowledge of the NRN system and its correct use.
• Knowledge of Train Operating Companies within the route.
• Good team working skills and ability to make objective decisions.
• Able to influence others and work under pressure.
• Understanding of commercial/ business picture within Network Rail and TOC's
• Geographical knowledge of adjoining Routes.

Key Information

Number of Positions:

1

Contract Type:

Permanent

Hours:

Full Time

Location: