Incident Response Support Specialist

Network Rail; Cardiff; On-site; GBP 64,000 - 68,000; Full time

Benefits offered by this job

28 days leave

Pension schemes

Rail travel discount

Volunteer leave

Travel discount for family

Gym access

Benefits platform

Job summary

Network Rail in the United Kingdom is recruiting a Controller 4 to join our operations control teams. You will support incident management, coordinate fault responses and help safeguard railway services.

The role requires knowledge of signalling, fault management and the NRN system, with strong teamwork and the ability to operate under pressure. Full-time permanent position based in Cardiff.

Qualifications

• Experience in fault management, maintenance, operations or rail control.
• Knowledge of signalling, p'way and electrification disciplines.
• Understanding of procedures, rules and regulations.
• Proficient with Microsoft Office and control software.
• Knowledge of Train Operating Companies within the route.
• Able to influence others and work under pressure.
• Good geographical knowledge of the applicable route and adjoining routes.
• Understanding NRN system and its correct use.

Responsibilities

• Support incident, accident and emergency management for the operational railway.
• Coordinate the process for incoming infrastructure faults.
• Call out and coordinate response staff during incidents.
• Manage ESRs, urgent possessions, and alterations to planned possessions.
• Monitor possessions and movement of engineering trains and plant.
• Produce reports and data for defined timescales.
• Disseminate information to train operators, Network Rail and TOCs.

Skills

Signalling knowledge

Fault management

Rail operations

MS Office / IT

Route knowledge

Tools

FMS

MIMS

TRUST

Trust DA

Communications systems

Job description

Network Rail in the United Kingdom is recruiting a Controller 4 to join our operations control teams. You will support incident management, coordinate fault responses and help safeguard railway services.

The role requires knowledge of signalling, fault management and the NRN system, with strong teamwork and the ability to operate under pressure. Full-time permanent position based in Cardiff.