Rail Fleet Control Room Operator

Morson Human Resources Limited; United Kingdom; On-site; GBP 47,000 - 63,000; Full time

Benefits offered by this job

Panama shift roster

5-person team structure

Career development in Control Room ops

Centre of live rail fleet operations

Job summary

Morson Human Resources Limited is seeking an experienced Rail Operations Controller to join a busy rail operations environment. You will monitor live train performance, coordinate in-service failures and provide timely information to engineering and operations teams.

The role suits someone with a rail background moving into a Control Room, offering development from technical/maintenance roots and exposure to control room operations, ORBITA, OTMR, and depot activities.

Qualifications

• Previous rail industry experience.
• Experience in rolling stock maintenance, train riding, operations or similar rail environment.
• Good knowledge of EMU/rolling stock systems.
• Ability to understand and assess technical information relating to train faults.
• Ability to provide clear technical information and solutions to customers and operational teams.
• Good IT skills, including Microsoft Excel.
• Strong communication and interpersonal skills.
• Ability to remain calm and make effective decisions when dealing with service-affecting failures.
• Strong organisational skills and attention to detail.
• Excellent record-keeping skills.
• Ability to work effectively as part of a team and coordinate activities across multiple departments.

Responsibilities

• Monitor and support the customer Control Room during train service hours.
• Act as a key point of contact between the Control Room, Operations, Maintenance and Depot teams.
• Monitor live ORBITA feeds and respond to technical alerts.
• Identify emerging train performance issues and elevate where appropriate.
• Manage and coordinate in-service train failures during operational hours.
• Carry out remote investigations using ORBITA, OTMR, CCTV and other available systems.
• Gather and assess technical information to support fault diagnosis and operational decision-making.
• Provide a clear technical information pack to technicians or Hi-Level Technicians attending a train or carrying out further investigations at the depot.
• Provide rapid technical support and information to customer Operations teams.
• Raise relevant work orders on the EAM system.
• Maintain accurate records of incidents, investigations and actions taken.
• Support planning and coordination activities associated with in-service failures.
• Communicate effectively with all relevant stakeholders during service-affecting incidents.
• Escalate technical or operational issues in accordance with established procedures.
• Support the safe, reliable and efficient operation of the fleet.

Skills

Rail industry experience

Calm under pressure

Clear technical communication

Team coordination

Fault diagnosis

Strong IT skills (Excel)

Record-keeping

Education

HNC or equivalent in Electrical or Mechanical Engineering

Tools

ORBITA

OTMR

CCTV

EAM

Job description

Morson Human Resources Limited is seeking an experienced Rail Operations Controller to join a busy rail operations environment. You will monitor live train performance, coordinate in-service failures and provide timely information to engineering and operations teams.

The role suits someone with a rail background moving into a Control Room, offering development from technical/maintenance roots and exposure to control room operations, ORBITA, OTMR, and depot activities.