Rail Accessibility Lead for Upgrades & Inclusion

Northern; Greater Manchester; On-site; GBP 47,000 - 50,000; Full time

Benefits offered by this job

Free Travel

Generous Pension

Enhanced Family Benefits

Cycle to Work

Exclusive Discounts

Employee Support

Training & Development

Recognition Programs

Job summary

Northern in Manchester is seeking a TRU Accessibility Lead for a 12-month fixed-term contract to drive inclusive design across station upgrades. You will champion accessibility, embed requirements in plans, and influence stakeholders to deliver accessible customer experiences.

You will assess Equality Impact, support customer handling strategies, and ensure communications are accessible in alternative formats. The role offers £47,064–£50,000 salary and generous benefits.

Qualifications

• Experience in accessibility, inclusion, or equality roles.
• Strong knowledge of accessibility legislation and best practice (e.g. Equality Act 2010, ACC NTSN, Design Standards for Accessible Railway Stations).
• Excellent influencing and stakeholder management skills, with a track record of driving change.
• Experience working within the rail industry or on major infrastructure projects (desirable).
• A passion for creating an inclusive and accessible travel experience.

Responsibilities

• Act as a key advisor on station upgrades, embedding accessibility into design and supporting delivery.
• Support the development of Strategic Customer Handling Plans to capture wider accessibility risks and opportunities across 20+ disruptive scenarios, ensuring mitigations are developed as required.
• Ensure amended train and rail replacement plans, including rail-to-road interchange points, are accessible to all, participating in Possession Readiness Reviews to confirm that all relevant accessibility enablers and requirements are in place.
• Attend Lessons Learnt workshops following engineering work to identify and feed back on specific accessibility challenges, working closely with the Customer Insights team to turn insights into action.
• Lead engagement with accessibility user groups, championing inclusive design principles.
• Conduct Equality Impact Assessments to identify challenges and develop effective mitigations.
• Assure customer communications, ensuring clarity, accessibility, and availability in alternative formats.
• Influence key stakeholders and industry partners to drive accessibility-focused solutions.

Skills

Accessibility

Stakeholder management

Influencing

Rail industry

Legislation knowledge

Job description

Northern in Manchester is seeking a TRU Accessibility Lead for a 12-month fixed-term contract to drive inclusive design across station upgrades. You will champion accessibility, embed requirements in plans, and influence stakeholders to deliver accessible customer experiences.

You will assess Equality Impact, support customer handling strategies, and ensure communications are accessible in alternative formats. The role offers £47,064–£50,000 salary and generous benefits.