Accessibility & CX Lead for Rail Innovation

Rail Delivery Group; Greater London; On-site; GBP 60,679 - 74,164; Full time

Benefits offered by this job

75% off rail travel

30 days annual leave

Season ticket loan

Enhanced family leave

Pension scheme

Private medical insurance

Discounted gym membership

Job summary

A leading rail organization in the UK is seeking an Accessibility and Customer Experience Lead for a 12-month secondment. This role is pivotal in shaping the accessibility vision for the Welcome Points Roll-out Programme. You will lead the development of strategies that ensure alignment with customer needs, oversee stakeholder engagement, and drive training initiatives. Ideal candidates will have extensive experience in customer experience and accessibility, strong leadership skills, and the ability to influence senior stakeholders. Join us in shaping the future of UK rail.

Qualifications

• Proven leadership in accessibility and customer experience strategy across complex digital programmes.
• Extensive experience in customer experience domain and stakeholder engagement.
• Strong understanding of accessibility standards and inclusive design principles.

Responsibilities

• Champion a customer-first culture across the programme.
• Lead the development of accessibility and customer experience approaches.
• Oversee the creation of training materials for Train Operating Companies.

Skills

Leadership in accessibility strategy

Customer experience domain expertise

Stakeholder engagement

Training strategy

Communication skills

Analytical problem-solving

Job description

A leading rail organization in the UK is seeking an Accessibility and Customer Experience Lead for a 12-month secondment. This role is pivotal in shaping the accessibility vision for the Welcome Points Roll-out Programme. You will lead the development of strategies that ensure alignment with customer needs, oversee stakeholder engagement, and drive training initiatives. Ideal candidates will have extensive experience in customer experience and accessibility, strong leadership skills, and the ability to influence senior stakeholders. Join us in shaping the future of UK rail.