Rail Accessibility Lead – Upgrades & Inclusion

Northern Trains Limited; Manchester; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Free Travel

Generous Pension Scheme

Enhanced Family Benefits

Cycle to Work Scheme

Exclusive Discounts

Employee Assistance Programme

Training and Career Development

Recognition

Job summary

Northern Trains Limited is seeking a TRU Accessibility Lead on a 12-month FTC basis in Manchester. You will influence major infrastructure projects to prioritise accessibility, champion inclusive design, and work closely with industry stakeholders to shape station design and customer handling strategies.

You will assess Equality Impact, ensure accessible communications, and drive mitigations across 20+ disruptive scenarios while engaging with accessibility user groups.

Qualifications

• Experience in accessibility, inclusion, or equality roles.
• Knowledge of accessibility legislation and best practice (Equality Act 2010).
• Excellent influencing and stakeholder management skills.
• Desirable: experience in rail industry or major infrastructure projects.

Responsibilities

• Advise on station upgrades, embedding accessibility into design and delivery.
• Support Strategic Customer Handling Plans across 20+ disruptive scenarios with mitigations.
• Ensure accessibility in amended train and rail replacement plans and interchanges.
• Attend Lessons Learned workshops to feedback accessibility challenges to the Customer Insights team.
• Lead engagement with accessibility user groups and champion inclusive design.
• Conduct Equality Impact Assessments to identify challenges and mitigations.
• Assure customer communications are clear and available in alternative formats.
• Influence stakeholders and industry partners to drive accessible solutions.

Skills

Accessibility experience

Stakeholder management

Influencing

Rail industry knowledge

Equality Act 2010 knowledge

Job description

Northern Trains Limited is seeking a TRU Accessibility Lead on a 12-month FTC basis in Manchester. You will influence major infrastructure projects to prioritise accessibility, champion inclusive design, and work closely with industry stakeholders to shape station design and customer handling strategies.

You will assess Equality Impact, ensure accessible communications, and drive mitigations across 20+ disruptive scenarios while engaging with accessibility user groups.