Radiology Bookings Officer

The Methodist Church in Britain; Camberley; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

High Cost Area Supplement included in:

First class development opportunities

Professional, management, leadership &

Support for flexible working

Healthy work-life balance focus

Job summary

Frimley Health NHS Foundation Trust's Radiology Department is seeking a part-time bookings officer (Band 3) to book and coordinate outpatient appointments across multiple Trust sites, manage waiting lists, and handle telephone and email enquiries.

The role includes data entry into EPIC and ICE, supporting performance targets, and providing a welcoming, professional service while covering radiology reception desks when required.

Qualifications

• GCSE English and Maths pass or equivalent.
• Experience in a busy environment, public-facing, hospital setting.
• Proficient with hospital IT systems (EPIC and ICE).

Responsibilities

• Book and coordinate outpatient appointments across multiple Trust sites.
• Book patient appointments from waiting lists.
• Make and receive appointment calls with patients.
• Respond to telephone and email enquiries.
• Reschedule and cancel appointments at short notice.
• Liaise with patients, clinical teams and stakeholders.
• Input data into EPIC and ICE systems.
• Provide a welcoming and professional service to patients and visitors.

Skills

Written and verbal English

Effective communication

Computer skills

Attention to detail

Organisation skills

Education

GCSE English and Maths

Job description

The Radiology Department at Frimley Health NHS Foundation Trust is recruiting a bookings officer on a Band 3 post. The work centres on booking and coordinating outpatient appointments across several Trust sites and specialties, including patients from waiting lists, alongside telephone and email enquiries. The post is 30 hours a week and includes ad hoc cover of radiology reception desks. Applicants must already hold the right to work in the UK, as visa sponsorship is not available.

What the job involves

• Book and coordinate outpatient appointments across multiple Trust sites
• Book patient appointments from waiting lists
• Make and receive appointment calls with patients
• Respond to telephone and email enquiries
• Reschedule and cancel appointments at short notice when required
• Reschedule appointments affected by annual leave or other commitments
• Liaise with patients, clinical teams, clinical admin and internal and external stakeholders
• Input data into the EPIC and ICE systems
• Support the department to meet key performance and service targets
• Provide a welcoming and professional service to patients and visitors
• Cover the radiology reception areas on an ad hoc basis
• Contribute to an efficient, patient-centred administrative service

What’s required

Qualifications

• GCSE English and Maths pass or equivalent

Experience

• Working in a busy environment
• Working with the public
• Working in an office
• Working in a hospital
• Using computers

Skills & knowledge

• Strong written and verbal communication in English
• Effective communication
• Computer skills
• Good attention to detail
• Organisational skills

Checks & eligibility

• Right to work in the UK for the full duration of the contract

Nice to have

• NHS experience
• Experience of appointment systems
• Good knowledge of NHS targets

What’s offered

• High Cost Area Supplement included in pay
• First class development opportunities
• Professional, management, leadership and clinical skills training
• Support for flexible working
• Focus on healthy work-life balance