Radiology Outpatient Receptionist (Flexible Hours)

The Newcastle upon Tyne Hospitals NHS Foundation Trust; Newcastle upon Tyne; On-site; GBP 22,000 - 28,000; Full time

Job summary

The Newcastle upon Tyne Hospitals NHS Foundation Trust is seeking an Outpatient Reception Clerk in Radiology to support a busy, multi-site service. You will greet patients, check in, answer queries and register requests on the Radiology Information System across Freeman Hospital and Benfield, with duties across sites as needed.

Ideal candidates have reception/clerical experience, good literacy and numeracy, and solid IT skills.

Qualifications

• NVQ Level 2 in appropriate subject or equivalent qualification / experience
• Understanding of confidentiality issues
• Previous reception/clerical experience
• Previous customer care experience
• Previous NHS experience
• Awareness of Health and Safety within your environment

Responsibilities

• Support an effective and efficient 24-hour Main Reception alongside an Outpatient service across the organisation
• Take responsibility for timely completion of all outpatient admin services
• Ensure hospital visitors and the general public are directed correctly
• Provide an efficient and sensitive reception service to all users
• Make and receive telephone calls to respond to public enquiries
• Ensure all areas are kept clean and tidy at all times

Skills

Good literacy

Good numeracy

Communication skills

Organisational skills

Teamwork

IT skills (Windows)

Education

NVQ Level 2 or equivalent

Tools

Radiology Information System

Microsoft Windows

Job description

The Newcastle upon Tyne Hospitals NHS Foundation Trust is seeking an Outpatient Reception Clerk in Radiology to support a busy, multi-site service. You will greet patients, check in, answer queries and register requests on the Radiology Information System across Freeman Hospital and Benfield, with duties across sites as needed.

Ideal candidates have reception/clerical experience, good literacy and numeracy, and solid IT skills.