Radiology Appointments & Waiting List Coordinator

NHS Jobs

Newcastle upon Tyne

Remote

GBP 21,000 - 25,000

Full time

7 days ago

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Job summary

The Newcastle upon Tyne Hospitals NHS Foundation Trust is seeking a Waiting List and Bookings Officer to join the Radiology Department at Freeman Hospital. You will coordinate patient appointments and enquiries, acting as the first point of contact and ensuring NHS waiting time targets are met.

The role requires excellent communication, strong organisational skills, and the ability to prioritise tasks within a multidisciplinary team.

Qualifications

NVQ level 3 or equivalent experience.
GCSE English and Maths at grade 4 or above.
Minimum of 5 GCSEs including Maths and English.
Experience in NHS/healthcare admin preferred.

Responsibilities

The post holder works in a multidisciplinary administration team consisting of receptionists, secretarial and waiting list staff.
To undertake a range of duties to ensure an accurate and efficient waiting list and bookings service is available to specialised medical units within the Radiology Directorate.
To act as a first point of contact for the unit and co-ordinate all patient appointments and enquiries using initiative to discern between queries ensuring minimum interruption to the unit or immediate response depending upon appropriate action.
To be responsible for the achievement of all NHS Waiting Time targets including but not exclusive to Cancer Waits, Diagnostic and Therapeutic Waits.
To work on a rotational basis covering reception duties.
To participate in all aspects of the administration service within Radiology.