Radiology Clinic Coordinator: Empathetic Scheduling & Data Lead

The Methodist Church in Britain; West of England; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

NHS experience (nice to have)

PAS experience (nice to have)

Job summary

Bristol NHS Foundation Trust is seeking a Clinic Co-ordinator to manage active and backlog waiting list data, arrange patient appointments and support referral management. The role is a Monday to Friday, 37.5-hour post, requiring empathy when handling distressed patients and relatives.

Office-based in the Radiology Service, you will be the first point of contact for staff queries and patients, with a focus on accuracy, organisation and professional communication. NHS experience is beneficial.

Qualifications

• Business and Administration NVQ Level 3 or equivalent experience.
• Clerical or administrative experience.
• Dealing with the public.

Responsibilities

• Monitor and manage active and backlog waiting list data.
• Contact patients by telephone, at the Reception desk and through Trust systems.
• Ensure appointments are arranged appropriately.
• Support referral management.
• Act as first point of contact for staff queries and patient complaints.
• Liaise with clinical and non-clinical staff.
• Escalate complaints, capacity issues and patient concerns appropriately.
• Show a caring and professional approach towards patients, relatives and carers.
• Act with resilience when dealing with distressed patients and relatives, in an empathetic manner.

Skills

Excellent communication & Interpersona

Organisational & time management

IT skills (MS Office)

Attention to detail & data entry

Work under pressure

Education

Business & Administration NVQ Level 3 or equivalent

Tools

Microsoft Office

Job description

Bristol NHS Foundation Trust is seeking a Clinic Co-ordinator to manage active and backlog waiting list data, arrange patient appointments and support referral management. The role is a Monday to Friday, 37.5-hour post, requiring empathy when handling distressed patients and relatives.

Office-based in the Radiology Service, you will be the first point of contact for staff queries and patients, with a focus on accuracy, organisation and professional communication. NHS experience is beneficial.