Radiology Admin & Patient Scheduling Specialist

The Methodist Church in Britain; West of England; Presencial; GBP 17.000 - 21.000; A tiempo parcial

Descripción de la vacante

Bristol NHS Foundation Trust is seeking an administrative post within the radiology X-ray team. The role involves tracking active and backlog waiting lists, contacting patients by phone and arranging their appointments, and handling referrals and complaints. It is a part-time post of 30 hours across four weekdays, with potential reception duties.

Essential requirements are GCSE English and Maths at grade C or above, plus office and communication skills. Experience in a busy office is valued.

Formación

• GCSE grade C or above (or equivalent) in English Language and Maths
• Experience of working within a busy office
• Knowledge of office procedures including filing
• Communicating at all levels with tact and diplomacy
• Effective and polite manner with people face to face and on the phone
• Attention to detail, seeing a task through from beginning to end
• Good keyboard skills
• Working under pressure to tight deadlines

Responsabilidades

• Monitor, manage and validate active and backlog waiting list data for the X-ray team
• Manage patient communications by phone and create letters, emails and text reminders on Trust systems
• Arrange appointments so that patients do not breach maximum waiting times, giving reasonable notice and choice of admission date under the PAP
• Investigate patients who do not attend (DNA) and implement the DNA policy
• Support referral management
• Act as first point of contact for staff and patient queries
• Escalate complaints, capacity issues and patient concerns appropriately
• Liaise with clinical and non-clinical staff
• Deal empathetically with distressed patients and relatives, showing a caring and professional approach
• Attend meetings as required by the line manager
• Help out on the main reception desk or in other teams when needed

Conocimientos

Office procedures

Filing

Communication at all levels

Tact and diplomacy

Attention to detail

Keyboard skills

Working under pressure

Educación

GCSE English & Maths (C or equivalent)

Herramientas

CRIS

ICE

Millennium

Descripción del empleo

Bristol NHS Foundation Trust is seeking an administrative post within the radiology X-ray team. The role involves tracking active and backlog waiting lists, contacting patients by phone and arranging their appointments, and handling referrals and complaints. It is a part-time post of 30 hours across four weekdays, with potential reception duties.

Essential requirements are GCSE English and Maths at grade C or above, plus office and communication skills. Experience in a busy office is valued.