Data Quality Administrator

UHCW; Coventry; On-site; GBP 26,000 - 27,000; Full time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust is recruiting a Data Quality Officer to join the Performance & Informatics department in Coventry. The post focuses on recording high-quality data across patient systems, identifying data quality issues, and implementing solutions with clinical and administrative teams.

You will develop expertise in Cerner, use NHS Care Record Service tools, and ensure adherence to national policies while training staff and contributing to SOPs to

Qualifications

• NVQ2 in Administration, or equivalent, with GCSEs in Maths and English.
• IM & IT qualification or demonstrable software proficiency; willingness to pursue additional qualifications.
• Experience in data quality roles within an acute trust or NHS environment.

Responsibilities

• Ensure up-to-date guidance on data quality and patient data management.
• Develop in-depth knowledge of Cerner and the NHS Care Record Service.
• Identify and correct data quality issues in patient systems.
• Validate patient journeys and ensure data quality is exceptional.
• Support training and SOP development for standardised working practices.

Skills

Attention to detail

Numeracy

Communication skills

Analytical skillset

Education

NVQ2 in Administration

IM & IT qualification

Tools

Cerner

NHS Care Record Service

Job description

Site University Hospitals Coventry and Warwickshire Town Coventry Salary £25,760 - £27,476 per annum Salary period Yearly Closing 29/10/2026 23:59 Interview date 17/11/2026

Job overview

The post holder will be joining our Performance & Informatics (P&I) department who are well respected and the largest of our corporate services. The P&I portfolio encompasses Business Intelligence & Informatics, Corporate Performance, Information Systems Development, Clinical Coding, Data Quality, Patient Access and Cancer Services.

P&I work cross functionally to support the Trusts operational delivery of both national and internal targets which ensures the highest standards of patient care are delivered. A robust Performance Management Framework is embedded across UHCW that tracks and evaluates progress and supports both operational and clinical governance frameworks.

New opportunities at a national level are being developed by P&I in areas of health inequality, waiting list management and system working. Most notably working innovatively to develop the ‘Health Equity and the Right to Treatment’ (HEARTT) tool which culminated in being awarded the ‘Innovation and Improvement in Reducing Healthcare Inequalities Award 2022’ and the ‘Best Healthcare Analytics Award 2024’ at the prestigious Health Service Journal Awards.

Please be advised sponsorship is not eligible for this post.

Main duties of the job

• To support the recording of high-quality data on the Trusts patient-based systems.
• To use systems to identify data quality issues on the Trusts patient-based systems using a variety of tools and in collaboration with the services identify the root causes of the issues.
• To work with the services to develop solutions to the issues e.g. development of standard operating procedures.
• Monitor and report on performance and improvements until the data quality levels required are sustainably achieved.
• Be an expert in all aspects of data quality and patient data management ensuring knowledge and adherence to all relevant national policy and procedures.

Working for our organisation

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Detailed job description and main responsibilities

• Ensure you are up to date with all relevant national and local guidance, policy and procedures relating to data quality and patient data management.
• Develop and sustain an in-depth knowledge of the use of Cerner, the Trust’s EPR system, ensuring a comprehensive understanding of functionality and use.
• Identify and correct data quality issues on the Trusts patient-based systems.
• Validate patient’s journeys ensuring the data quality is exceptional and accurate.
• Use the NHS Care Record Service to find and verify NHS numbers, addresses, postcodes, GPs etc. for all active patients and update accordingly.
• Support implementation of data quality solutions with the services including:
• Identify areas of good data quality practice in services. Share this good practice across the Trust.
• Where appropriate, contribute towards the development and agreement of Standard Operating Procedures (SOP) which will support standardised working practice across the organisation
• Identification of training needs and highlight training requirements
• Support effective communication mechanisms to ensure services know if data quality performance is achieving the required levels. Provide necessary support to resolve further issues as identified until required performance is sustainably achieved.
• Assist the Data Quality & Assurance Manager in the development and delivery of data quality contextual training for Trust staff of all levels. Liaising with operational staff on data quality issue ratification and identification of best practice, offering advice and guidance on resolving issues, implication and improvement of data collection.
• Support any Data Quality corrective work for EPR as instructed by the Data Quality & Assurance Manager
• Deal with data quality queries raised by users working closely with the Data Quality & Assurance Manager.
• Develop good working relationships with members of staff at all levels, both within the Trust and external agencies.
• Ensure that security and confidentiality is maintained at all times, adhering to the General Data Protection Regulation and Caldicott recommendations.

For further details of the role please see the attached job description.

Person specification

Qualifications

• NVQ2 in Administration, or equivalent experience in an administration setting. GCSE or equivalent in Maths and English.
• IM & T qualification e.g ECDL or demonstrable skill level in software packages. Willing to work towards additional relevant qualifications.

Experience

• Demonstrable experience within a Data Quality role/team. Wide experience in the use of hospital patient administration systems. Experience of writing training materials and processes. Experience within administrational support. Experience of working in and with multidisciplinary teams and responding to competing demands.

Knowledge

• IT literate with good general knowledge of Microsoft Office Packages, internet use and email Knowledge of working practices within an acute trust and the implications of recording data correctly on the system. Understanding of information security and legislation surrounding confidentiality eg Data Protection Act and Freedom of Information Act Knowledge of current NHS strategies and policies Basic knowledge of national RTT policies, targets and clock stop rules. Understanding of SUS/DQMI requirements.

Skills

• Attention to details and methodical, organised approach to work. Excellent numeracy and literacy skills. Ability to explain and document methods of working. Excellent communication and interpersonal skills.
• Analytical skillset.

Commitment to Trust Values and Behaviours

• Evidence of demonstrating the Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect) and the associated Values in Action behaviours in the workplace. For posts with managerial responsibility only Evidence of promoting equality, diversity and inclusion, and ensuring fair and equitable practices throughout your work experience. Evidence of promoting a culture which helps individuals live behaviours aligned to our Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect)

To ensure that we provide world-class patient care, UHCW recruits people that can demonstrate the Trust’s Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment, which explores not only what you do but how and why you do it.
Before applying, we encourage you to review the Trust’s Values and Behaviours which can be accessed on the right side of this page under the job description.
The Supporting Information Section in your application should therefore reflect your understanding of the Trust’s Values and associated Behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.

The Trust is committed to Equal Opportunities within the workplace. All vacancies will be considered for Job Share unless otherwise stated. All applicants who have a disability and who meet the minimum criteria for the job will be interviewed. Where a post has an overwhelming response, this Trust may use random selection in order to reduce numbers to interview, any disabled applicants will automatically be guaranteed an interview and will be exempt from this process.

In submitting an application form, you authorise University Hospital Coventry & Warwickshire NHS Trust to confirm from your previous or current NHS employer and other prior employers; previous NHS service details and personal data held about you, including Occupational Health data (inoculations and screening tests). This data will be transferred using NHS Electronic Staff Record and third-party systems via an automated process and only used for the purposes of obtaining and maintaining accurate employment records, should you be appointed to the post.

UHCW NHS Trust, by virtue of its Green Plan, is committed to ensuring that the way we provide services minimises the impact on the environment and the future health of the public e.g. zero waste to landfill, reducing our carbon footprint and increasing our recycling and reuse percentages.

If you are successful at interview you will receive a conditional offer of employment and we’ll ask you for information so that we can carry out pre‑employment checks. You must successfully complete all pre‑employment checks to progress to a final unconditional offer.

We must confirm the identity of our staff and their right to work in the United Kingdom. We will ask you to submit proof of your identity and right to work documents via a secure digital platform approved by the Home Office, named TrustID. Alternatively, you may be asked to attend our office with original documents.

Depending on you level of exposure with patients you may be required to undertake a Standard or Enhanced DBS. The cost of this check will be charged to you and will be deducted from your salary over the first 3 months of employment at the current rate.

All correspondence will be sent by email; please check your account regularly including your Junk/SPAM folders

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.