Race Day Boxes Admin Coordinator (Flexible Hours)

Sodexo Ltd; Ascot; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Mental health support

Employee Assistance Programme

Wellbeing app access

Discount scheme

Salary Finance

Retirement plan

Death in Service

Learning & development

Cycle to Work

Volunteer opportunities

Flexible work environment

Competitive compensation

Full training & uniform

Job summary

Sodexo Live! is seeking a Boxes Admin Co-ordinator at Ascot Racecourse to organise administration for annual boxholders and staff bookings, while supporting the Boxes Admin Planning Manager and coordinating with multiple teams.

The role emphasizes delivering exceptional guest experiences at Royal Ascot and other race days. You will handle client information, invoicing support, and menu preparation with the Head Chef, ensuring accurate records and timely communications across departments.

Qualifications

• Proven experience using MS Office (Outlook, Word, Excel, PowerPoint).
• Excellent written and verbal communication skills.
• Strong customer service orientation and polite telephone manner.
• Ability to communicate across all levels and maintain strong organiser skills.
• Experience in events/hospitality environments is advantageous.

Responsibilities

• Manage information from clients and ARL through the system accurately.
• Handle telephone enquiries and support the planning team.
• Coordinate with kitchen, operations, staffing, sales, accounts, cellar and logistics teams.
• Process box order forms and coordinate with ARL Accounts department.
• Contact clients who have not submitted orders before race days.
• Maintain/update Boxes database and information folders.
• Support post-race day invoicing with the commercial team.
• Prepare menu notes and menus for Royal Ascot and race days with Head Chef.
• Produce race day paperwork for floor managers and assist in administration.
• Assist with organising the Annual Boxholders showcase event and communicate with ARL and clients.

Skills

MS Office

Outlook

Word

Excel

PowerPoint

Customer service

Communication

Organisational skills

Events hospitality

Job description

Sodexo Live! is seeking a Boxes Admin Co-ordinator at Ascot Racecourse to organise administration for annual boxholders and staff bookings, while supporting the Boxes Admin Planning Manager and coordinating with multiple teams.

The role emphasizes delivering exceptional guest experiences at Royal Ascot and other race days. You will handle client information, invoicing support, and menu preparation with the Head Chef, ensuring accurate records and timely communications across departments.