Senior Event Staffing & Workforce Planning Lead

Sodexo; Ascot; Remote; GBP 26,000 - 44,000; Full time

Benefits offered by this job

Raceday tickets

Mental health support

Employee assistance programme

Health and wellbeing app access

Sodexo Discounts Scheme

Retirement plan

Death-in-Service

Job summary

Sodexo Live! is seeking an Event Staffing & Workforce Planning Manager to oversee staffing across Ascot Racecourse operations, racedays and hospitality, directing the People Operations team.

You will forecast demand, coordinate casual workers and agency partners, and ensure schedules meet budgets while maintaining service standards. The role requires weekend availability and occasional off-site travel.

Qualifications

• Direct experience planning, scheduling and deploying casual, temporary or agency workers across a busy operation or events programme.
• Ownership of staffing forecasts and labour cost control, including matching staffing levels to demand and monitoring performance against budgets.
• Experience coordinating changing staffing requirements, managing shortages and resolving operational issues under time pressure.
• Experience leading and developing a team, with the ability to set priorities and maintain standards during peak periods.
• Confidence using workforce scheduling, time and attendance or labour management systems.
• Strong Excel and reporting skills, with the ability to interpret workforce data and turn it into practical staffing decisions.
• Experience checking timesheets or workforce hours and coordinating accurate information for payroll.
• Strong relationship-building skills, with experience working closely with operational managers, staffing agencies and other stakeholders.
• A practical understanding of the compliance requirements involved in engaging and deploying casual or temporary workers.
• Flexibility to support weekend racedays, peak event periods and travel to off-site events.

Responsibilities

• Own workforce planning and staffing coordination across Ascot’s core business, racedays and hospitality operations, supporting off-site events as required.
• Translate event requirements and anticipated demand into staffing forecasts, schedules and deployment plans that meet service needs and agreed budgets.
• Lead, coach and develop the People Operations team, setting clear priorities and ensuring staffing activity is organised, accurate and responsive.
• Coordinate casual workers and agency partners, monitoring staffing availability, addressing shortfalls and responding to changes before and during events.
• Monitor labour costs, agency usage and staffing performance, identifying potential overspends and working with operational managers to take corrective action.
• Oversee timesheet checks, hours authorisation and payroll submissions, ensuring workforce information is accurate and deadlines are met.
• Work with colleagues to strengthen the casual workforce pipeline through effective recruitment support, onboarding, engagement and retention.
• Improve scheduling processes, workforce reporting and use of systems, ensuring staffing activity meets company policies and relevant workforce compliance requirements.

Skills

Casual workforce planning

Labor cost control

Staffing coordination

Team leadership

Workforce systems

Excel & reporting

Timesheets & payroll

Stakeholder management

Compliance knowledge

Weekend availability

Tools

Humanforce

Driving licence

Job description

Sodexo Live! is seeking an Event Staffing & Workforce Planning Manager to oversee staffing across Ascot Racecourse operations, racedays and hospitality, directing the People Operations team.

You will forecast demand, coordinate casual workers and agency partners, and ensure schedules meet budgets while maintaining service standards. The role requires weekend availability and occasional off-site travel.