RA116 | Site Engineer

Jungheinrich Internal; Reading; On-site; GBP 36,000 - 48,000; Full time

Job summary

Jungheinrich is seeking a Site Engineer to support Tesco in Reading. The role focuses on preventative maintenance and repair of materials handling equipment, with a bias toward mechanical and electrical systems, on a busy site.

You will work 40 hours per week, Monday to Friday, with rotating shifts. You will complete service reports, manage parts stock, and build strong customer relationships while upholding health and safety standards.

Qualifications

• Mechanically and electrically biased engineer background preferred.
• Clean driving license required and good educational level.
• Experience in customer-facing roles and ability to work unsupervised.

Responsibilities

• Preventative maintenance of materials handling and ancillary equipment.
• Repair of materials handling and ancillary equipment.
• Accurately complete service reports and time sheets.
• Manage and control parts stock.
• Build customer relationships through good communication, ensuring customer expectations are met in line with contractual obligations.
• Liaise with the after sales office to provide accurate repair times and ETA information to customers.
• Identify chargeable follow up work and ensure it is communicated to the customer and completed.
• Ensure all company and customer health and safety procedures are met.
• Identify sales leads for Jungheinrich equipment and After Sales products.
• Act as a Company Ambassador at all times.
• May perform other duties including call-out and work outside normal hours.

Skills

Time Management

Problem solving

Flexibility

Accountability

Adaptability

Initiative

Business acumen

Customer orientation

Decision making

Innovation

Negotiation and influencing

Team working

Job description

RA116 || Site Engineer

Tesco, Reading

Reports to: Area Service Manager

Department: Customer Service

Location: Tesco, Reading

Role Purpose:

To assist the Area Service Manager by ensuring that defined site performance goals and standards are being met on their site.

Repair and preventative maintenance of materials handling and ancillary equipment

Role Responsibilities:

• Preventative maintenance of materials handling and ancillary equipment
• Repair of materials handling and ancillary equipment
• Accurately complete service reports and time sheets
• Manage and control parts stock
• Build customer relationships through good levels of communication, ensuring customer expectations are met in line with contractual obligations
• Close liaison with the after sales office to ensure accurate information for customers in regards to repair times and estimated times of arrival
• Optimise external revenue by ensuring chargeable follow up work identified is communicated to the Customer and completed in a timely manner
• Ensure all company and customer health and safety procedures are met
• Identify sales leads for the Jungheinrich range of equipment and After Sales products
• Act as a Company Ambassador at all times

In addition to the duties and responsibilities listed, the job holder may be required to perform other duties assigned by the Area Service Manager such as call out and working outside of normal working hours

Working Hours:

• 40 hours per week, Monday to Friday
• Roating shifts between 06:00-14:00 and 12:00-20:00

Person Specification:

We are looking for mechanically and electrical biased engineers from any type of maintenance / service background specifically general automotive technicians, HGV, mobile plant, forklift, or ex forces military vehicle engineers.

The ideal candidate will hold a clean driving license and have a good level of education. They will also have experience of working in a customer facing environment and be used to working unsupervised.

Competencies Required:

• Time Management
• Problem solving
• Flexibility
• Accountability
• Adaptability
• Initiative
• Business acumen
• Customer orientation
• Decision making
• Innovation
• Negotiation and influencing
• Team working