R & B Assistant

Walsall Council; Walsall; On-site; GBP 32,000 - 34,000; Full time

Job summary

Walsall Council seeks a Revenues & Benefits Assistant to support Council Tax income collection and recovery processes. You will handle enquiries by phone, letter and email, negotiate payment arrangements, and ensure compliance with policy, GDPR and security requirements.

The role requires knowledge of Council Tax billing, exemptions and payment arrangements, with a focus on accurate records and customer service. The position supports in court proceedings and debt recovery work.

Qualifications

• Experience administering Council Tax accounts including billing, exemptions, instalment arrangements and liability checks.
• Knowledge of the recovery process and available options.
• Excellent customer service and negotiation skills with inbound calls handling.
• Ensure compliance with GDPR, equalities, H&S and council procedures.
• GCSE-level literacy, numeracy and IT ability.

Responsibilities

• Support effective billing, collection and recovery of Council Tax income.
• Maintain knowledge of Council Tax legislation, recovery processes, and policies.
• Handle enquiries from recovery actions via phone, letter and email; negotiate payment arrangements.
• Review cases returned from enforcement agents and determine next steps.
• Prioritise workload to meet service objectives and targets.
• Support in debt collection, particularly historic debt.
• Support court proceedings and assist court officers.

Skills

Council Tax administration

Recovery process knowledge

Customer service & negotiation

GDPR & policy compliance

Literacy/numeracy/IT (GCSE level)

Job description

Revenues & Benefits Assistant - Ref: EE07826

G6: £31,537 -£34,434 per annum

We currently have an exciting opportunity available within the Council Tax team, as a Revenues and Benefits Assistant.

You will ensure the delivery of efficient and effective local taxation administration and collection and support the delivery of an effective Revenue collection service covering Council Tax and Business Rates.

Key Responsibilities

• To support the effective billing, collection, and recovery of Council Tax income by undertaking recovery action in accordance with legislation, council policy, and best practice
• Maintain an up-to-date knowledge of Council Tax legislation, recovery processes, relevant case law, and Council policies and procedures.
• Handle customer enquiries arising from recovery action via telephone, letter, and email, including negotiating and agreeing appropriate payment arrangements while maintaining a strong focus on customer service.
• Review and manage cases returned from enforcement agents and determine the most appropriate next course of action.
• Effectively prioritise and manage own workload to ensure service objectives, performance targets, and customer needs are met.
• Supporting in debt collection in particular historic debt.
• Support court proceedings and assist court officers.

Requirements

• Experience of administering Council Tax accounts including billing, discounts, exemptions, instalment arrangements, and liability checks
• Knowledge and experience in the recovery process and options available
• Excellent customer service and negotiation skills with experience of handling inbound calls and the ability to manage difficult conversations professionally.
• Ensure full compliance with GDPR, equalities, H&S and council procedures.
• GCSE-level literacy, numeracy and IT ability.

Closing Date: 22nd September 2026

View: Job Description and Employee Specification

This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers. The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.

For this role the successful candidates must undergo a Baseline Personnel Security Standard (BPSS) check. BPSS is the minimum standard to ensure the identity and integrity of an employee who has access to official information using secure networks linking central government and local authorities. A BPSS check involves four main elements; Identity Check, National and Immigration Status, Employment History (last 3 years) and Verification of Criminal Record (unspent convictions only).