Revenues Assistant

Kirklees Metropolitan Council; Clitheroe; On-site; GBP 28,000 - 29,000; Full time

Benefits offered by this job

Flexible/favourable working hours (fle

Generous leave entitlement

Occupational pension scheme

Training and development opportunities

Discounts at major retailers

Cycle to work scheme

Job summary

Ribble Valley Borough Council in Clitheroe is seeking a Council Tax Officer to issue bills, process discounts and exemptions, and assist taxpayers with enquiries. You will attend court with the Recovery Officer and manage reminders and summonses with accuracy and discretion.

The ideal candidate has experience in creating and maintaining digital and paper records, excellent written and spoken communication, and the ability to adapt to a changing environment.

Qualifications

• Experience creating and maintaining digital and paper records.
• Clear oral and written communication with taxpayers and colleagues.
• Previous experience dealing with the public.
• Ability to work accurately and methodically.

Responsibilities

• Issue council tax bills and process discounts and exemptions.
• Deal with customers’ enquiries and reminders/summonses.
• Attend court with the Recovery Officer and handle related tasks.
• Work in a changing environment with new technology.

Skills

Communication skills

Public customer service

Attention to detail

Adaptability to change

Tools

Microsoft 365

Job description

You will be responsible for issuing council tax bills, processing applications for discounts and exemptions, and dealing with customers’ enquiries. You will attend court with the Recovery Officer and deal with enquiries relating to reminders and summonses.

The successful candidate will have experience of creating and maintaining digital and paper records and will be a confident user of Microsoft 365 or similar. We are looking for someone:

• With the ability to communicate clearly with taxpayers and colleagues; this must be both orally and in writing;


• Who has previous experience of dealing with the public;


• With the capability to work accurately and methodically;


• Who will rise to the challenge of a changing environment and new technology

Knowledge of council tax legislation and previous experience of working in local authority revenues would be an advantage, although not essential.

Join us to receive a host of benefits such as flexible/favourable working hours (flexitime scheme in operation), generous leave entitlement, occupational pension scheme, training and development opportunities, discounts at major retailers and a cycle to work scheme.

Closing date: Monday 31st August 2026

Company: Ribble Valley Borough Council

Salary: £27,694 to £29,064

Location: Clitheroe, Lancashire

Sector: Corporate Services

Sector: Finance

Job Role: Officer