(RES279) Revenues Assistant

Ribble Valley; Clitheroe; On-site; GBP 28,000 - 29,000; Full time

Benefits offered by this job

Flexible working hours

Generous leave entitlement

Occupational pension scheme

Training and development opportunities

Discounts at major retailers

Cycle to work scheme

Job summary

Ribble Valley Borough Council is seeking a permanent, full-time Revenues Officer to issue council tax bills and process discounts and exemptions. You will also handle customer enquiries and assist in reminders and summonses, including court attendance with the Recovery Officer.

The role requires experience with digital and paper records and a good working knowledge of Microsoft 365. You should communicate clearly with taxpayers and colleagues, and adapt to changes in legislation and technology.

Qualifications

• Experience creating and maintaining digital and paper records.
• Proficient with Microsoft 365 or similar.
• Clear communication with taxpayers and colleagues, both oral and written.

Responsibilities

• Issue council tax bills and process discounts and exemptions.
• Respond to customers' enquiries.
• Attend court with the Recovery Officer and handle reminders and summonses.
• Maintain digital and paper records.

Skills

Communication skills

Public/customer service

Attention to detail

Tools

Microsoft 365

Job description

Pay: Scale 4 (scp 10-13) £27,694 to £29,064 per annum

Hours: 37 hours per week

Contract: Permanent

You will be responsible for issuing council tax bills, processing applications for discounts and exemptions, and dealing with customers’ enquiries. You will attend court with the Recovery Officer and deal with enquiries relating to reminders and summonses.

The successful candidate will have experience of creating and maintaining digital and paper records and will be a confident user of Microsoft 365 or similar. We are looking for someone:

• With the ability to communicate clearly with taxpayers and colleagues; this must be both orally and in writing;
• Who has previous experience of dealing with the public;
• With the capability to work accurately and methodically;
• Who will rise to the challenge of a changing environment and new technology

Knowledge of council tax legislation and previous experience of working in local authority revenues would be an advantage, although not essential.

Join us to receive a host of benefits such as

• flexible/favourable working hours (flexitime scheme in operation)
• generous leave entitlement
• occupational pension scheme
• training and development opportunities
• discounts at major retailers
• cycle to work scheme

Closing date: Monday 31st August 2026

Interview date: Tuesday 15th September 2026

Ribble Valley Borough Council is an equal opportunities employer.