Quotation & Order Support Specialist

Emerson; Cumbernauld; On-site; GBP 23,000 - 29,000; Full time

Job summary

Emerson is seeking a Customer Support Administrator in Cumbernauld to provide commercial and administrative support across the quotation-to-order process, delivering excellent customer experiences. You will work with customers, sales teams, channel partners, and internal stakeholders to manage enquiries, quotations, orders, and documentation in line with company processes.

The role emphasizes accuracy, timely responses, and collaboration across Sales, Operations, and Finance to meet customer

Qualifications

• Higher education qualification or equivalent practical experience.
• Experience in customer service, customer support, sales administration, order management, or related field.
• Proficiency with Microsoft Office applications and ability to manage multiple priorities.
• Excellent written and verbal communication skills.

Responsibilities

• Provide professional, accurate, and timely support for customer enquiries.
• Act as a key point of contact for customers regarding quotations, orders and order status updates.
• Prepare and issue accurate quotations following procedures and pricing guidance.
• Collaborate with Sales, Application Engineering, Product Management, Operations, Supply Chain, and Finance to gather required information.
• Review and process customer purchase orders for entry into business systems.
• Generate order acknowledgements and documentation to support on-time fulfilment.
• Support contract review activities and identify requirements across customers and deliveries.
• Communicate proactively with customers and stakeholders regarding order progress and service requests.
• Maintain accurate customer, quotation, and order information within approved systems.
• Support quality, trade compliance, and ethical practices through proper record keeping.
• Contribute to continuous improvement initiatives for customer service and data quality.
• Work with teams to achieve shared objectives and deliver excellent customer outcomes.

Skills

Customer service

Communication

Office suite

Time management

Organization

Education

Higher education qualification

Vocational qualification

Tools

Oracle ERP

JDE

CRM systems

Job description

Emerson is seeking a Customer Support Administrator in Cumbernauld to provide commercial and administrative support across the quotation-to-order process, delivering excellent customer experiences. You will work with customers, sales teams, channel partners, and internal stakeholders to manage enquiries, quotations, orders, and documentation in line with company processes.

The role emphasizes accuracy, timely responses, and collaboration across Sales, Operations, and Finance to meet customer