Customer Support Administrator

Emerson; Cumbernauld; On-site; GBP 23,000 - 29,000; Full time

Job summary

Emerson is seeking a Customer Support Administrator in Cumbernauld to provide commercial and administrative support across the quotation-to-order process, delivering excellent customer experiences. You will work with customers, sales teams, channel partners, and internal stakeholders to manage enquiries, quotations, orders, and documentation in line with company processes.

The role emphasizes accuracy, timely responses, and collaboration across Sales, Operations, and Finance to meet customer

Qualifications

• Higher education qualification or equivalent practical experience.
• Experience in customer service, customer support, sales administration, order management, or related field.
• Proficiency with Microsoft Office applications and ability to manage multiple priorities.
• Excellent written and verbal communication skills.

Responsibilities

• Provide professional, accurate, and timely support for customer enquiries.
• Act as a key point of contact for customers regarding quotations, orders and order status updates.
• Prepare and issue accurate quotations following procedures and pricing guidance.
• Collaborate with Sales, Application Engineering, Product Management, Operations, Supply Chain, and Finance to gather required information.
• Review and process customer purchase orders for entry into business systems.
• Generate order acknowledgements and documentation to support on-time fulfilment.
• Support contract review activities and identify requirements across customers and deliveries.
• Communicate proactively with customers and stakeholders regarding order progress and service requests.
• Maintain accurate customer, quotation, and order information within approved systems.
• Support quality, trade compliance, and ethical practices through proper record keeping.
• Contribute to continuous improvement initiatives for customer service and data quality.
• Work with teams to achieve shared objectives and deliver excellent customer outcomes.

Skills

Customer service

Communication

Office suite

Time management

Organization

Education

Higher education qualification

Vocational qualification

Tools

Oracle ERP

JDE

CRM systems

Job description

If you are a Customer Support Administrator professional looking for an opportunity to grow your career, Emerson has an excited opportunity for you in Cumbernauld, United Kingdom. As part of our Customer Support team, you will provide high-quality commercial and administrative support throughout the quotation-to-order process, helping deliver an outstanding customer experience. In this role, you will collaborate with customers, sales teams, channel partners, and internal stakeholders to ensure enquiries, quotations, orders, and associated documentation are managed accurately, efficiently, and in compliance with company processes and quality standards

If you are a Customer Support Administrator professional looking for an opportunity to grow your career, Emerson has an excited opportunity for you in Cumbernauld, United Kingdom. As part of our Customer Support team, you will provide high-quality commercial and administrative support throughout the quotation-to-order process, helping deliver an outstanding customer experience. In this role, you will collaborate with customers, sales teams, channel partners, and internal stakeholders to ensure enquiries, quotations, orders, and associated documentation are managed accurately, efficiently, and in compliance with company processes and quality standards

In This Role, Your Responsibilities Will Be:

• Provide professional, accurate, and timely support for customer enquiries received through approved communication channels.
• Act as a key point of contact for customers regarding quotations, orders, and order status updates.
• Prepare and issue accurate quotations in line with established procedures, pricing guidance, and approval requirements.
• Collaborate with Sales, Application Engineering, Product Management, Operations, Supply Chain, and Finance teams to gather technical and commercial information required to support customer needs.
• Review and process customer purchase orders, ensuring accuracy and completeness before entry into business systems.
• Generate order acknowledgements and associated documentation while supporting on-time order fulfilment.
• Support contract review activities and help identify customer, commercial, documentation, delivery, and compliance requirements.
• Communicate proactively with customers and stakeholders regarding order progress, shipment updates, and service requests.
• Maintain accurate customer, quotation, and order information within approved systems and databases.
• Support quality, trade compliance, and ethical business practices through accurate record keeping and adherence to established procedures.
• Contribute to continuous improvement initiatives that enhance customer service, operational efficiency, and data quality.
• Work collaboratively across teams to achieve shared objectives and deliver excellent customer outcomes.

Who You Are:

You build positive and productive relationships by providing responsive support and maintaining a strong focus on customer needs. You communicate clearly and professionally with a wide range of stakeholders, ensuring information is understood and actions are aligned. You consistently produce accurate, high-quality work through careful attention to detail and effective organisation of priorities and deadlines. You collaborate openly with others, gather relevant information to address challenges, and adapt positively to changing priorities while acting in a manner consistent with high ethical and professional standards

For This Role, You Will Need:

• A higher education qualification, vocational qualification, or equivalent practical experience.
• Experience in customer service, customer support, sales administration, order management, or a related field.
• Strong organisational and administrative skills with a high level of accuracy.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office applications.
• The ability to manage multiple priorities and meet agreed deadlines.

Preferred Qualifications That Set You Apart:

• Experience in an industrial, manufacturing, engineering, or technical environment.
• Familiarity with ERP (Oracle & JDE) and CRM systems.
• Experience supporting international customers, sales organisations, or channel partners.
• Knowledge of quotation management, contract review, customer support, or order management processes.

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives- because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results. Our values of innovation, integrity, collaboration, and inclusion guide everything we do. We welcome applicants from all backgrounds, experiences, and career paths. We recognise that skills and potential can be developed in many ways, and we encourage you to apply even if your experience does not align perfectly with every qualification listed. We are committed to creating an environment where everyone can contribute, grow professionally, and make a meaningful impact on our customers and business.