Query Analyst

Rentokil Initial Group; Dudley; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Bonus & commission schemes

Private Healthcare scheme

Company pension scheme

Discounts & cashback with RI Rewards

Refer a Friend bonus up to £1,000

Employee Assistance Programme (EAP) 24

Job summary

Rentokil Initial is recruiting a Query Analyst for our Dudley office. The role focuses on disputes, data validation, and issue resolution within the dispute management process. You will handle account-related complaints, purchase orders, refunds, and daily queries, while maintaining strong relationships with internal teams.

The position is full-time and permanent, offering a competitive salary (£24,991 per annum) with a relocation package consideration, bonus potential, and ongoing training.

Qualifications

• High level customer service to handle account complaints.
• Good written and verbal communication skills.
• Ability to work to tight deadlines.

Responsibilities

• Provide high level customer service for account-related complaints.
• Manage Purchase Orders.
• Process customer refunds and credit notes.
• Monitor daily query levels.
• Identify and escalate process gaps.
• Handle inbound calls.
• Build relationships with internal stakeholders.
• Perform ad hoc administration tasks.

Skills

Customer service

Communication skills

Organisational skills

Deadline-driven

Tools

iCABS

Onguard

SOP

Job description

Rentokil Initial Query Analyst Join Our Team and Make a Difference! We are currently seeking a Query Analyst to join our dedicated team at the Dudley office. If you enjoy solving problems and providing excellent customer service, this could be the perfect opportunity for you! Why Join Rentokil Initial?

Competitive Salary Package: Start with a basic salary of £24,991 per annum . Benefits: Discount scheme, bonus and career opportunities Relocation Package: Moving from more than 2 hours away? We may offer up to £5,000 to help you settle in. Work-Life Balance: Full-time, permanent role, Monday to Friday (37.5hr week) Industry-Leading Training: Receive top-notch training to support our customers' needs.

The Role:

As a Query Analyst, you will be responsible for dealing with disputes, validating data and resolving issues in line with the dispute management process.

Key Responsibilities

• Providing a high level of customer service to deal with complaints linked to accounts
• Managing Purchase Orders
• Dealing with customer refunds and credit notes
• Controlling and monitoring daily query levels
• Highlighting and escalating process gaps
• Handling inbound calls
• Developing good relationships with internal stakeholders
• Any other ad hoc administration duties
• Experience in using systems such as iCABS, Onguard and SOP or similar
• Experience in dealing with high-volume inbound calls
• Experience working within a customer service environment
• Ability to work to tight deadlines
• Excellent IT skills including MS Office
• Excellent written and verbal communication skills
• Good organisational skills
• You may be required to pass a DBS check depending on the role you have applied for

Benefits

• Additional opportunities to earn more with regular bonus and commission schemes.
• Salary grading system - linked to performance for those keen to develop their career within our business.
• Opportunity to contribute to a Private Healthcare scheme.
• Enrolment in our company pension scheme.
• Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
• Leads Commission scheme available - although this isn't a sales job, we appreciate and reward you for passing on sales leads.
• Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.
• Long service recognition - includes an extra five days of annual leave entitlement after five years of service.
• Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial.

A Company Putting \"People First\"

Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world's leading commercial pest control services provider, Initial is the world's leading commercial hygiene services provider, and Ambius is the world's leading provider of plants and scenting. As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family.

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Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment.

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