Query Analyst

Rentokil Initial Careers; Dudley; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Discount scheme

Bonus

Relocation package up to £5,000

Private Healthcare scheme

Company pension scheme

EAP

Leads Commission scheme

Refer a Friend – up to £1,000

Long service recognition – extra five

Job summary

Rentokil Initial is seeking a Query Analyst in the Dudley office to handle disputes, validate data, and resolve issues in line with the dispute management process.

The role emphasizes strong customer service, administration, and collaboration with internal teams, with a clear focus on accuracy and timely resolutions.

Qualifications

• Experience using iCABS, Onguard and SOP or similar systems.
• Experience handling high-volume inbound calls in a customer service setting.
• Excellent IT skills and strong written and verbal communication.

Responsibilities

• Provide a high level of customer service to resolve complaints tied to accounts.
• Manage Purchase Orders and process refunds and credit notes.
• Monitor daily query levels and escalate gaps in the process.
• Handle inbound calls and build strong internal stakeholder relationships.
• Carry out ad hoc administration duties as needed.

Skills

Excellent customer service

Ability to work to tight deadlines

Excellent IT skills

Written and verbal communication

Good organisational skills

High-volume inbound calls experience

Tools

iCABS

Onguard

Job description

We are currently seeking a Query Analyst to join our dedicated team at the Dudley office. If you enjoy solving problems and providing excellent customer service, this could be the perfect opportunity for you!

Rentokil Initial Query Analyst

Why Join Rentokil Initial?

• Competitive Salary Package: Start with a basic salary of £24,991 per annum
• Benefits: Discount scheme, bonus and career opportunities
• Relocation Package: Moving from more than 2 hours away? We may offer up to £5,000 to help you settle in
• Work-Life Balance: Full-time, permanent role, Monday to Friday (37.5hr week)
• Industry-Leading Training: Receive top-notch training to support our customers' needs

The Role

As a Query Analyst, you will be responsible for dealing with disputes, validating data and resolving issues in line with the dispute management process.

Key Responsibilities

• Providing a high level of customer service to deal with complaints linked to accounts
• Managing Purchase Orders
• Dealing with customer refunds and credit notes
• Controlling and monitoring daily query levels
• Highlighting and escalating process gaps
• Handling inbound calls
• Developing good relationships with internal stakeholders
• Any other ad hoc administration duties

Requirements

• Experience in using systems such as iCABS, Onguard and SOP or similar
• Experience in dealing with high-volume inbound calls
• Experience working within a customer service environment
• Ability to work to tight deadlines
• Excellent IT skills including MS Office
• Excellent written and verbal communication skills
• Good organisational skills
• You may be required to pass a DBS check depending on the role you have applied for

Benefits

• Additional opportunities to earn more with regular bonus and commission schemes
• Salary grading system - linked to performance for those keen to develop their career within our business
• Opportunity to contribute to a Private Healthcare scheme
• Enrolment in our company pension scheme
• Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards
• Leads Commission scheme available - although this isn't a sales job, we appreciate and reward you for passing on sales leads
• Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends
• Long service recognition - includes an extra five days of annual leave entitlement after five years of service
• Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial

Be Yourself in Your Application!

At Rentokil Initial, we value innovation, but we want to see the real you! While AI can help with structure and grammar, make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out.

A Company Putting \"People First\"

Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world's leading commercial pest control services provider, Initial is the world's leading commercial hygiene services provider, and Ambius is the world's leading provider of plants and scenting.

As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family.

Social Links

Website: https://www.rentokil-initial.co.uk/

LinkedIn: https://uk.linkedin.com/company/rentokil-initial-uk

Facebook: https://www.facebook.com/RentokilInitialCareersUKIE

Instagram: https://www.instagram.com/rentokil_initial_uk/

Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here