Service Support Administrator

Rentokil Initial Group; Greater London; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

RI Rewards

Relocation support (£5,000)

Private healthcare

Company pension

Overtime opportunities

Refer a Friend bonus

Job summary

Rentokil Initial is seeking a Service Support Administrator at the Woodford branch to help keep our operations running smoothly in a fast-paced environment.

You will plan daily service routes, manage service documentation, handle customer enquiries by phone and email, and produce monthly management data.

The role requires strong IT skills (Google Sheets/Docs), attention to detail, and initiative; DBS check may be required as part of the process.

Qualifications

• Previous administrative experience with good IT skills preferred.
• Proficient in Google Sheets and Google Docs.
• Strong attention to detail and accuracy.

Responsibilities

• Plan daily service routes.
• Control and manage service documentation.
• Ensure routes are completed as required.
• High-volume data entry using in-house systems.
• Handle customer enquiries by phone and email.
• Produce monthly and quarterly management data.
• Prior experience in transport or logistics advantageous.

Skills

Planning

Customer service

Data entry

IT literacy

Attention to detail

Initiative

Tools

Google Sheets

Google Docs

Job description

Initial Medical Service Support Administrator

Join Our Team and Make a Difference!

We are currently seeking a Service Support Administrator to join our dedicated team at the Woodford branch. If you enjoy working in a fast-paced environment and playing a key part in keeping things organised, this could be the perfect opportunity for you!

Why Join Rentokil?

• Competitive Salary Package: Start with a basic salary of £25,750 per annum, with bonus and commission schemes available.
• Benefits: RI Rewards.
• Relocation Package: Moving from more than 2 hours away? We may offer up to £5,000 to help you settle in.
• Work-Life Balance: Full-time, permanent role, Monday to Friday (37.5 hr week), with potential for up to 48 hours in the future with an increased salary.
• Industry-Leading Training: Receive top-notch training to support our customers’ needs.

The Service Support Administrator Role

This role will support the Service Centre Manager and Team Leaders to ensure the smooth running of the branch operations. Key responsibilities include:

• Planning daily service routes.
• Controlling and managing service documentation.
• Ensuring service routes are completed as required.
• High-volume data entry using our in-house systems.
• Dealing with customer enquiries by phone and email.
• Producing monthly and quarterly management data.
• Previous administrative experience with good IT skills would be preferred.
• Proficient user of Google Sheets and Google Docs.
• Good attention to detail as you must work with a high degree of accuracy.
• Ability to work using your initiative and work well in a fast-paced environment.
• Demonstrate excellent customer service and communication skills.
• Previous experience in a transport or logistic environment would be advantageous but not essential.
• You may be required to pass a DBS check depending on the role you have applied for.
• Additional opportunities to earn more with regular bonus and commission schemes.
• Salary grading system - linked to performance for those keen to develop their career within our business.
• Opportunity to contribute to a Private Healthcare scheme.
• Enrolment in our company pension scheme.
• Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
• Overtime opportunities - potential to earn extra in overtime to meet the needs of our customers.
• Leads Commission scheme available - although this isn’t a sales job, we appreciate and reward you for passing on sales leads.
• Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.
• Long service recognition - includes an extra five days of annual leave entitlement after five years of service.
• Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial.

Be Yourself in Your Application!

At Rentokil Initial, we value innovation, but we want to see the real you! While AI can help with structure and grammar, make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out.

A Company Putting “People First”

Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world’s leading commercial pest control services provider, Initial is the world’s leading commercial hygiene services provider, and Ambius is the world’s leading provider of plants and scenting.

As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family.

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Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here