Quality Technician

Austin Fraser; Stoke-on-Trent; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Quality Technician to enhance their customer-centric approach. In this hybrid role, you will provide expert support on product knowledge and installations, engaging with clients to ensure their satisfaction. Your responsibilities will include troubleshooting technical queries and guiding customers through installation processes, all while maintaining strong relationships. This position offers the opportunity to travel to customer sites, including international locations, and is ideal for those with an engineering background. Join a company that values continuous improvement and offers extensive training and progression opportunities.

Qualifications

• Solid educational background in engineering is essential.
• Strong interpersonal skills and customer-first mentality.

Responsibilities

• Become the go-to expert on products, assisting customers with technical queries.
• Guide customers through installation processes and ensure satisfaction.

Skills

Interpersonal Skills

Customer Service

Technical Troubleshooting

Adaptability

Education

Engineering Background

Job description

As a Quality Technician, you will play a pivotal role in our customer-centric approach, providing expert support on product knowledge and installations. This hybrid role involves both remote assistance and on-site visits to customer locations, including international travel. We are open to those who have come from another Engineering background or who are Junior Quality professionals.

Key Responsibilities:
- Product Expertise: Become the go-to expert on our products, assisting customers with technical queries and troubleshooting.
- Installation Support: Guide customers through installation processes, ensuring seamless integration and satisfaction.
- Customer Engagement: Build strong relationships with clients, offering proactive support and exceeding their expectations.
- Travel Requirements: Flexibility to travel to customer sites, occasionally outside of the UK, to deliver hands-on technical assistance.

Requirements:
- Engineering Background: A solid educational background in engineering is essential to grasp technical complexities.
- Customer-Centric Approach: Strong interpersonal skills and a customer-first mentality to deliver exceptional service.
- UK Driving Licence: Full, valid UK driving licence required for travel to customer locations.
- Flexibility: Ability to adapt to varying customer needs and travel requirements.
- Continuous Improvement: Eagerness to learn and grow within the company, taking advantage of our extensive training and progression opportunities.

Hours of Work: Monday to Friday permanent days