Quality Technician

Redline Group Ltd; Gloucester; On-site; GBP 27,000 - 36,000; Full time

Job summary

Redline Group Ltd in Gloucester is seeking a Quality Technician to join our manufacturing operation. You will manage NCRs, investigate non-conformances and drive corrective actions to maintain product quality and compliance.

In collaboration with Production, Engineering and Purchasing, you will conduct internal audits, support CAPA processes and promote continuous improvement across the site. The role requires attention to detail, a methodical approach, and strong documentation skills.

Qualifications

• Experience in quality-focused role within manufacturing/engineering environment.
• Solid understanding of QC and QA processes.
• Experience managing NCRs and corrective actions.
• Experience conducting internal quality audits.
• Strong analytical and problem-solving skills with root-cause analysis.
• Excellent attention to detail and methodical approach.
• Strong communication across departments.
• Ability to manage competing priorities and work independently.

Responsibilities

• Raise, manage and close NCRs with documentation and timely resolution.
• Investigate non-conformances and identify root causes with relevant departments.
• Monitor corrective and preventive actions and ensure timely completion.
• Manage internal departmental complaints and support resolution.
• Conduct internal quality audits against procedures and QMS requirements.
• Document audit findings and track corrective actions.
• Carry out inspections and quality checks to support manufacturing operations.
• Escalate significant quality concerns to the Quality Manager.
• Support root cause analysis, problem-solving and continuous improvement initiatives.
• Maintain quality records and documentation.
• Collaborate with cross-functional teams to resolve quality issues and improve processes.
• Support day-to-day QA and QC activities on site.

Skills

Quality control

Quality assurance

Root cause analysis

CAPA processes

Analytical thinking

Cross-functional teamwork

Tools

ERP systems

Microsoft Office

Job description

Quality Technician

Location: Gloucester, Gloucestershire

Job Type: Permanent, Full-Time

Hours: 40 hours per week

About the Role

We are currently recruiting for a Quality Technician to join a manufacturing business based in Gloucester.This is an excellent opportunity for someone with experience in quality control, quality assurance or quality engineering to play a key role in maintaining product quality, improving manufacturing processes and ensuring compliance with quality standards.

Working closely with Production, Engineering, Purchasing, Stores, Projects and other departments, you will be responsible for investigating quality issues, managing non-conformances and ensuring corrective actions are implemented effectively.

The successful candidate will have a proactive, methodical approach to problem-solving, excellent attention to detail and the ability to work collaboratively across a busy manufacturing environment.

Key Responsibilities

• Raise, manage and close Non-Conformance Reports (NCRs), ensuring accurate documentation and timely resolution.
• Investigate product and process non-conformances, working with relevant departments to identify root causes.
• Monitor corrective and preventative actions, ensuring agreed actions are completed effectively and on time.
• Manage internal departmental complaints, coordinating investigations and supporting resolution.
• Carry out internal quality audits against company procedures and quality management requirements.
• Document audit findings, track corrective actions and follow up to ensure compliance.
• Conduct inspections and quality checks to support manufacturing operations and product conformity.
• Identify recurring quality issues, escalating significant concerns to the Quality Manager.
• Support root cause analysis, problem-solving and continuous improvement initiatives.
• Maintain accurate quality records, reports and documentation.
• Work collaboratively with cross-functional teams to resolve quality-related issues and improve processes.
• Support day-to-day quality assurance and quality control activities across the manufacturing site.
• Promote a consistent, proactive approach to quality throughout the business.

Skills and Experience Required

To be successful in this Quality Technician role, you will ideally have:

• Previous experience in a quality-focused role within a manufacturing, engineering or production environment.
• A good understanding of quality control (QC) and quality assurance (QA) processes.
• Experience managing non-conformance reports (NCRs) and corrective actions.
• Experience conducting internal quality audits.
• Strong analytical and problem-solving skills, with the ability to investigate issues and identify root causes.
• Excellent attention to detail and a methodical approach to work.
• Strong communication and interpersonal skills, with the ability to work effectively across multiple departments.
• The ability to manage competing priorities and work independently.
• Good IT skills, including Microsoft Office and experience using ERP systems.

Desirable Skills

The following would be advantageous but are not essential:

• Knowledge of ISO 9001 quality management systems.
• An Internal Auditor qualification or practical internal auditing experience.
• Experience with root cause analysis methodologies and corrective and preventative action (CAPA) processes.
• Experience supporting continuous improvement initiatives within a manufacturing or engineering environment.

What We're Looking For

We are looking for a detail-oriented and proactive Quality Technician who takes pride in maintaining high standards and resolving quality issues effectively.You will be comfortable investigating problems, working with different teams and following actions through to completion.

This role would suit someone looking to develop their career in quality assurance, quality control or manufacturing quality, while making a tangible contribution to product quality and operational performance.