Quality Systems Adviser

Capita; Sheffield; Remote; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Quality Systems Adviser to enhance quality management across the business. In this pivotal role, you will drive internal and external audits, ensuring compliance with ISO standards and improving service delivery. With opportunities to work on high-profile pension projects, you will contribute significantly to the team's success. The position offers a chance to develop your skills in a supportive environment, making a real impact from day one. If you are passionate about quality assurance and compliance, this is the perfect opportunity for you.

Benefits

Company matched pension

Life assurance

15 weeks’ fully paid maternity leave

Adoption and shared parental leave

Paternity pay of two weeks

Qualifications

• Experience in compliance and auditing is essential.
• Understanding of ISO 9001 requirements is important.

Responsibilities

• Assist in arranging and facilitating audits, monitoring completion against schedule.
• Plan and organize internal audits, write reports, and review findings.
• Monitor corrective actions to ensure timely completion and prevent repeat issues.

Skills

Compliance and auditing experience

Understanding of ISO 9001

English communication skills

Analytical skills

IT skills

Job description

Capita Pensions Solutions are looking for a Quality Adviser to work as part of a team, ensuring that a consistent, efficient and effective approach is taken to quality management across the business through the embedding of the Quality Management System and Integrated Management System.

You will provide an added value internal quality audit function to promote adherence to relevant ISO/BS standards, AAF, Investors in People Framework, company policy/procedures and the Treating Customers Fairly initiative.

Job title: Quality Systems Adviser

Job Description:

What you’ll be doing:

• Assisting the Head of Quality to effectively arrange and facilitate internal and external audits, including monitoring the completion of audits against audit schedule and highlighting to the Quality Manager where extra resource/planning may be needed
• Planning and organising internal audits, writing reports, peer reviewing reports, in line with SLAs and as required by senior management, using risk based approach, reporting findings, areas of good practice and improvement opportunities
• Monitoring the close-out of corrective actions to ensure completion in a timely manner and the prevention of repeat observations/ non-conformities across the business
• Assisting the Head of Quality with implementation of new ISO/BS standards and revised versions of standards, when issued
• Reviewing the effectiveness and efficiency of existing systems and controls and make suggestions to continually enhance service delivery, improve process and reduce potential complaints and business risk
• Monitoring and reporting on Quality data as required by the business

What we’re looking for:

• Compliance and auditing experience are essential. However, if you have worked in the Pensions industry and understand the schemes we will also consider this and train and develop the compliance and auditing skills
• A working understanding of the ISO 9001 Quality Management Standard and its requirements
• A solid standard of English and written communication skills to produce coherent audit and review reports
• Aptitude for analysis to ensure effective audits including investigation of the root cause of any issues
• IT skills

What’s in it for you?

In this role, you would have the opportunity to add real value from the outset and drive the direction of the team that work on a host of high-profile pension projects.

• Company matched pension, life assurance, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more!

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.

Location: Home-Based - GBR, United Kingdom

Time Type: Full time

Contract Type: Permanent