Quality Systems Adviser

Capita; Darlington; Remote; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Quality Systems Adviser to enhance quality management across their operations. In this pivotal role, you will assist in conducting internal and external audits, ensuring compliance with ISO standards, and driving continuous improvement initiatives. Your analytical skills will be crucial in identifying root causes of issues, while your communication abilities will help produce coherent audit reports. Join a leading pension firm that values your contributions and offers a supportive environment to grow your career in quality management.

Benefits

Company matched pension

Life assurance

Fully paid maternity leave (15 weeks)

Adoption leave

Shared parental leave

Paternity pay (2 weeks)

Qualifications

• Experience in compliance and auditing is essential.
• Understanding of ISO 9001 standards is required.

Responsibilities

• Assist in arranging and facilitating internal and external audits.
• Plan and organize internal audits, writing reports, and monitoring corrective actions.

Skills

Compliance and auditing experience

ISO 9001 Quality Management Standard

English communication skills

Analytical skills

IT skills

Job description

Capita Pensions Solutions are looking for a Quality Adviser to work as part of a team, ensuring that a consistent, efficient and effective approach is taken to quality management across the business through the embedding of the Quality Management System and Integrated Management System.

You will provide an added value internal quality audit function to promote adherence to relevant ISO/BS standards, AAF, Investors in People Framework, company policy/procedures and the Treating Customers Fairly initiative.

Job title: Quality Systems Adviser

Job Description:

What you’ll be doing:

• Assisting the Head of Quality to effectively arrange and facilitate internal and external audits, including monitoring the completion of audits against audit schedule and highlighting to the Quality Manager where extra resource/planning may be needed
• Planning and organising internal audits, writing reports, peer reviewing reports, in line with SLAs and as required by senior management, using risk based approach, reporting findings, areas of good practice and improvement opportunities
• Monitoring the close-out of corrective actions to ensure completion in a timely manner and the prevention of repeat observations/ non-conformities across the business
• Assisting the Head of Quality with implementation of new ISO/BS standards and revised versions of standards, when issued
• Reviewing the effectiveness and efficiency of existing systems and controls and make suggestions to continually enhance service delivery, improve process and reduce potential complaints and business risk
• Monitoring and reporting on Quality data as required by the business

What we’re looking for:

• Compliance and auditing experience are essential. However, if you have worked in the Pensions industry and understand the schemes we will also consider this and train and develop the compliance and auditing skills
• A working understanding of the ISO 9001 Quality Management Standard and its requirements
• A solid standard of English and written communication skills to produce coherent audit and review reports
• Aptitude for analysis to ensure effective audits including investigation of the root cause of any issues
• IT skills

About Capita Pension Solutions

Capita Pension Solutions is one of the UK’s leading pension firms. We provide an unrivalled breadth of services to over 600 schemes covering over 6 million members. Our team use their experience, insight, expertise, and latest technology to deliver personalised end to end solutions to meet all of their clients’ pension needs. Our services include pensions administration, data & remediation solutions, software, actuarial, investment, scheme management, and member communications.

What’s in it for you?

In this role, you would have the opportunity to add real value from the outset and drive the direction of the team that work on a host of high-profile pension projects.

• Company matched pension, life assurance, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more!

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email [e-mail] or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Location: Home-Based - GBR, United Kingdom

Time Type: Full time

Contract Type: Permanent