Quality Support Technician x 2

Caterpillar Financial Services Corporation; Desford; On-site; GBP 35,000 - 39,000; Full time

Benefits offered by this job

Bonus

Pension scheme

Employee share scheme

Private health & dental care

Job summary

Caterpillar in Desford, Leicestershire, is seeking a Quality Support Technician to lead a small team of Auditors and Quality Technicians, ensuring products meet standards before they move on.

You will investigate defects, record findings, report to leaders and suppliers, and use problem-solving to improve processes with emphasis on safety and collaboration.

Qualifications

• Able to follow clear processes and spot defects during production.
• Comfortable working through issues and finding practical solutions to keep things moving.
• Clear communication with team, suppliers and other departments.
• Ability to read engineering drawings and log/report issues using basic computer tools.

Responsibilities

• Follow safe working practices to keep the area safe and productive.
• Spot defects and investigate using clear processes to ensure quality.
• Report problems clearly to team leaders and suppliers for quick resolution.
• Share information with colleagues to collaboratively solve quality issues.
• Use problem-solving to fix issues and improve processes.
• Record defects and track repairs in the computer system to avoid misses.

Skills

Attention to Detail

Problem-Solving

Communication

Engineering Drawings

Tools

Excel

PowerPoint

Engineering Drawings

Job description

Career Area:

Operations

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Title:

Quality Support Technician x 2

Salary:

£35,200 rising to £39,000 when role objectives are reached

Contract

Full time & permanent

Location

Desford, Leicestershire

The Opportunity:

As a Quality Support Technician in Building Construction Products (BCP), you’ll play an important role in supporting quality across the production area. You’ll help lead a small team of Auditors and Quality Technicians, working together to spot, record, and sort out quality issues. Your job will involve investigating problems, keeping accurate records, and making sure products meet the right standards before they move on.

What you will do:

As a Quality Support Technician, you are accountable for, but not limited to:

• Following and encouraging safe working practices to help keep the work area safe and productive.
• Spotting and investigating defects using clear processes to make sure products meet quality standards.
• Reporting problems clearly to team leaders and suppliers so they can be sorted quickly.
• Working with others to share information and solve quality issues together.
• Using problem-solving skills to fix issues and help improve how things are done.
• Recording defects and tracking repairs using the computer system to make sure nothing gets missed.

NB. The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.

What You Can Demonstrate:

• Attention to Detail: Able to follow clear processes and spot defects accurately during production.
• Problem-Solving Skills: Comfortable working through issues and finding practical solutions to keep things moving.
• Good Communication: Can explain problems clearly to team members, suppliers, and other departments.
• Technical Understanding: Able to read engineering drawings and use basic computer tools like Excel and PowerPoint to log and report issues.

What You May Have:

• Able to support, guide, and coordinate the day-to-day activities of a small team to maintain quality standards and prioritise workload
• Understanding of hydraulic components and assemblies, with the ability to identify quality concerns and support effective resolution.

Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting.

What You Will Get

One Company, Limitless Opportunities

Caterpillar is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. We do business on every continent, principally operating through three primary segments – Construction Industries, Resource Industries, and Energy & Transportation – and providing financing and related services through our Financial Products segment.

Careers at Caterpillar are limitless, we have opportunities in Engineering, Human Resources, Manufacturing, Marketing, Sales, Supply Chain and so much more. You can create the career you want. It’s your time and talent, make it count.

Our Sustainability Commitment

Caterpillar has a long-standing commitment to sustainability, one of our five Values in Action. It is part of who we are and what we do. We actively lead sustainable green initiatives to preserve the environment, help reduce poverty with the Caterpillar Foundation and stay involved in the communities we help build.

Benefits:

27 days annual leave plus Bank holidays - opportunity to buy and sell, Bonus, Contributory pension scheme - Caterpillar will double the employee's contribution Up to 10%, Contributory share scheme - Caterpillar will match 50% of the employee's contribution, optional flexible benefits including access to private health and dental care plans, EV car lease etc

Travel

Not required

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply