Quality, Safeguarding & Regulation Manager

Lancaster Medical Practice; Lancaster; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Lancaster Medical Practice in Lancaster, UK, seeks a Quality, Safeguarding & Regulation Manager to lead the Quality, Safeguarding and Regulation Team and drive delivery of the Practice's quality, patient safety and regulatory programmes.

You will provide assurance across complaints, safeguarding, clinical governance and quality improvement, ensuring compliance with CQC standards and NHS contractual requirements, in a culture of continuous improvement.

Qualifications

• Degree level qualification or equivalent experience.
• Significant administration experience within a relevant setting.
• Proven experience of producing analytical reports using quantitative and qualitative systems.
• Proven experience of managing safeguarding and ensuring legislation is being adhered to.
• Strong organisational and leadership skills.

Responsibilities

• Management of the Quality, Safeguarding and Regulation team.
• Complaints Management.
• Safeguarding Management.
• Regulatory Compliance and Assurance including CQC evidence repository.
• Clinical Governance and Quality Assurance.
• Quality Improvement and Service Development.
• Patient Safety and Organisational Learning.
• Policy Management and Governance.
• Reporting and Assurance.
• Support achievement of regulatory standards.
• Patient Experience and Patient Participation Group.
• Delivery of annual audit programme across the organisation.
• Significant Event Analysis and Management.

Skills

Leadership

Regulatory compliance

Complaints management

Quality improvement

Analytical reporting

Education

Degree level qualification

Tools

Microsoft Office

Job description

Quality, Safeguarding & Regulation Manager

We have an exciting opportunity for a Quality, Safeguarding and Regulation Manager to join Lancaster Medical Practice.

The successful candidate will be responsible for managing the Quality, Safeguarding and Regulation Team and leading the delivery, coordination and continual development of the Practice's quality, regulatory compliance, patient safety and patient experience programmes.

You will provide expert leadership and assurance across complaints, safeguarding, clinical governance, quality improvement, patient participation and regulatory compliance, ensuring the Practice meets all statutory, contractual and regulatory requirements.

Working closely with the Director of Infrastructure and Compliance, Senior Management Team and Partnership Board, the post holder will promote a culture of continuous quality improvement, organisational learning and patient-centred care, ensuring that quality and compliance are embedded throughout all areas of the organisation.

The post holder will provide assurance that robust systems, processes and governance arrangements are in place to support compliance with Care Quality Commission standards, NHS contractual requirements, safeguarding legislation and quality improvement objectives.

Interviews will be held on Thursday 5th November 2026.

Main duties of the job

• Management of the Quality, Safeguarding and Regulation team
• Complaints Management
• Safeguarding Management
• Regulatory Compliance and Assurance including CQC evidence repository
• Clinical Governance and Quality Assurance
• Quality Improvement and Service Development
• Patient Safety and Organisational Learning
• Policy Management and Governance
• Reporting and Assurance
• Support achievement of regulatory standards
• Patient Experience and Patient Participation Group
• Delivery of annual audit programme across the organisation
• Significant Event Analysis and Management

About us

Lancaster Medical Practiceis a large, at-scale, GP provider delivering General Medical Services to around68,000 patients in Lancaster and surrounding villages. Formed in April 2017from our successful, legacy practices, Lancaster Medical Practice has continuedto evolve to become the strong, high performing Practice it is today, receivinga rating of Outstanding by the Care Quality Commission in August 2018.

We deliver our services fromseven locations throughout the city of Lancaster and its surrounding area and a continuing to develop ourselves to improve what we do for our patients,staff and the local community. We are a progressive, modern organisation withpatient-centred General Practice at our core. When joining #teamlmp you arejoining an organisation with a wide variety of clinical and non-clinical rolesbut who all work together to provide the best care we can to ourpatients.

LMP is committed to safeguarding and promoting the welfareof children, young people and vulnerable adults. All staff are thereforeexpected to behave in such a way that supports this commitment and will beresponsible for safeguarding the interests of children and adults who they comeinto contact with during their work. All successful candidates will be subject to a criminal records check with the Disclosure and Barring Service(DBS).

Please note,we are unable to support candidates requiring a skilled worker visa for thispost.

Job responsibilities

for further information on this vacancy, please see the job description and person speficiation linked.

Qualifications

• Degree level qualification or equivalent experience.

Experience

• Significant administration experience within a relevant setting.
• Proven experience of producing analytical reports using quantitative and qualitative systems.
• Proven experience of managing safeguarding and ensuring legislation is being adhered to.
• Strong organisational and leadership skills.
• Experience in use of Microsoft Office.
• Experience of regulatory compliance including CQC standards.
• Experience of complaints management and investigations.
• An understanding of Quality Improvement Methodology.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Director of Infrastructure and Compliance