Governance and Compliance Lead
WellBN
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Job summary
WellBN is preparing to launch a new organisation in January 2027, led by Dr Tom Lever, with a progressive approach to general practice and a focus on patient care and staff wellbeing. The Governance & Compliance Lead will oversee governance, regulatory compliance, complaints handling and risk management across WellBN sites in Brighton, Hove and Portslade.
Role requires extensive NHS/governance experience, strong policy development and reporting skills, and ability to drive continuous improvement
Qualifications
- Significant experience in governance, compliance or quality management within the NHS or healthcare.
- Experience managing complaints and investigations.
- Experience coordinating Significant Events, Learning Events and Patient Safety processes.
- Experience maintaining governance systems and action plans.
- Experience producing reports for senior leaders.
- Experience developing and reviewing policies and SOPs.
- Experience supporting safeguarding administration.
Responsibilities
- Lead the governance and compliance programme across all WellBN sites.
- Maintain compliance with CQC standards, NHS contractual requirements and statutory regulations.
- Maintain governance dashboards, compliance trackers, policies, SOPs and the organisational compliance calendar.
- Coordinate CQC inspections and maintain the corporate risk register.
- Lead the end to end management of complaints.
- Coordinate investigations and responses.
- Identify themes and organisational learning.
- Produce complaints reports for the Executive Leadership Team.
- Coordinate Significant Events, Learning Events and Patient Safety Incident reviews.
- Track actions to completion and share learning.
- Support quality improvement initiatives.
- Coordinate safeguarding administration, registers, meetings and training compliance.
- Support safeguarding leads and liaison with external agencies.
- Coordinate statutory compliance including fire, health & safety, legionella, water hygiene, asbestos, electrical safety, medical equipment servicing, security and business continuity.
- Maintain compliance records and evidence.
- Coordinate the organisational audit programme.
- Monitor completion of audits and policy reviews.
- Maintain CQC evidence and governance documentation.
- Promote continuous improvement and organisational assurance.
- Provide governance reporting to the Executive Leadership Team.
Skills
Education
Tools
Job description
Help shape the next chapter of general practice
Location: Brighton & Hove
Start date: As soon as possible
An exciting new chapter for WellBN
WellBN is preparing to launch a neworganisation in January 2027, alongside an upcoming rebrand and under newmanagement led by Dr Tom Lever. Its an exciting time to join us as we developa progressive, modern approach to general practice, with compassionate patientcare, collaborative working and staff wellbeing at its heart.
The Governance & Compliance Lead will provide operational leadership for governance, organisational assurance and regulatory compliance across WellBN. The role will oversee complaints, patient safety, safeguarding administration, premises compliance, governance reporting and quality assurance, ensuring the organisation remains safe, compliant and inspection-ready.
About WellBN
WellBN serves approximately 25,500 patientsacross our Brunswick, Burwash and Benfield sites in Brighton, Hove andPortslade.
Our team includes a strong pharmacyservice, paramedics and practice nurses, with a focus on collaboration andstaff wellbeing. We care for a diverse community, including neurodiversepatients and trans, non-binary and intersex patients, with training and supportprovided.
As we move towards the launch of the neworganisation, our ambition is to build a modern, inclusive practice wherepatients receive excellent care and colleagues feel supported, valued and ableto develop.
Governance & Compliance
Lead the governance andcompliance programme across all WellBN sites.
Maintain compliance with CQCstandards, NHS contractual requirements and statutory regulations.
Maintain governance dashboards,compliance trackers, policies, SOPs and the organisational compliance calendar.
Coordinate CQC inspections andmaintain the corporate risk register.
Complaints & Patient Experience
Lead the end to end managementof complaints.
Coordinate investigations andresponses.
Identify themes andorganisational learning.
Produce complaints reports forthe Executive Leadership Team.
Learning Events & Patient Safety
Coordinate Significant Events,Learning Events and Patient Safety Incident reviews.
Track actions to completion andshare learning.
Support quality improvementinitiatives.
Safeguarding Administration
Coordinate safeguardingadministration, registers, meetings and training compliance.
Support safeguarding leads andliaison with external agencies.
Premises Compliance
Coordinate statutory complianceincluding fire, health & safety, legionella, water hygiene, asbestos,electrical safety, medical equipment servicing, security and businesscontinuity.
Maintain compliance records andevidence.
Audit & Quality Assurance
Coordinate the organisationalaudit programme.
Monitor completion of auditsand policy reviews.
Maintain CQC evidence andgovernance documentation.
Leadership
Promote continuous improvementand organisational assurance.
Provide governance reporting tothe Executive Leadership Team.
This role provides leadership forgovernance, compliance and organisational assurance, ensuring robust systemsare in place to support safe, effective and well‑led services across WellBN.
Governance & Compliance
Lead the governance andcompliance programme across all WellBN sites.
Maintain compliance with CQCstandards, NHS contractual requirements and statutory regulations.
Maintain governance dashboards,compliance trackers, policies, SOPs and the organisational compliance calendar.
Coordinate CQC inspections andmaintain the corporate risk register.
Complaints & Patient Experience
Lead the end to end managementof complaints.
Coordinate investigations andresponses.
Identify themes andorganisational learning.
Produce complaints reports forthe Executive Leadership Team.
Learning Events & Patient Safety
Coordinate Significant Events,Learning Events and Patient Safety Incident reviews.
Track actions to completion andshare learning.
Support quality improvementinitiatives.
Safeguarding Administration
Coordinate safeguardingadministration, registers, meetings and training compliance.
Support safeguarding leads andliaison with external agencies.
Premises Compliance
Coordinate statutory complianceincluding fire, health & safety, legionella, water hygiene, asbestos,electrical safety, medical equipment servicing, security and businesscontinuity.
Maintain compliance records andevidence.
Audit & Quality Assurance
Coordinate the organisationalaudit programme.
Monitor completion of auditsand policy reviews.
Maintain CQC evidence andgovernance documentation.
Leadership
Promote continuous improvementand organisational assurance.
Provide governance reporting tothe Executive Leadership Team.
This role provides leadership forgovernance, compliance and organisational assurance, ensuring robust systemsare in place to support safe, effective and well‑led services across WellBN.
- Significant experience in governance, compliance or quality management within the NHS or healthcare.
- Experience managing complaints and investigations.
- Experience coordinating Significant Events, Learning Events and Patient Safety processes.
- Experience maintaining governance systems and action plans.
- Experience producing reports for senior leaders.
- Experience developing and reviewing policies and SOPs.
- Experience supporting safeguarding administration.
- Primary Care or GP Practice experience.
- Experience supporting CQC inspections.
- Experience of NHS contracts and primary care regulations.
- Experience managing premises compliance.
- Experience supporting organisational transformation.
- Experience of Information Governance.
- Demonstrates integrity, professionalism and accountability.
- Promotes a culture of openness, learning and continuous improvement.
- Calm under pressure with excellent attention to detail.
- Positive, approachable and collaborative.
- Committed to patient safety and organisational excellence.
- Supports equality, diversity and inclusion.
- Leadership qualification.
- Educated to degree level or equivalent experience.
- Evidence of continuing professional development.
- Training in governance, quality improvement or compliance.
- Management qualification (ILM Level 5 or equivalent).
- IOSH or NEBOSH qualification.
- Project Management qualification (PRINCE2/APM).
- Excellent understanding of CQC standards and NHS governance.
- Knowledge of NHS Complaints Regulations.
- Knowledge of risk management and quality assurance.
- Understanding of safeguarding legislation.
- Understanding of Health & Safety legislation.
- Understanding of data protection and confidentiality.
- Knowledge of NHS commissioning arrangements.
- Knowledge of Freedom to Speak Up.
- Excellent organisational and planning skills.
- Strong report writing and presentation skills.
- Excellent communication and interpersonal skills.
- Ability to manage multiple priorities.
- Strong analytical and problem‑solving skills.
- Excellent IT skills including Microsoft Office.
- Advanced Excel or data analysis skills.
- Audit facilitation skills.
- Project management skills.
- Significant experience in governance, compliance or quality management within the NHS or healthcare. <
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