Quality, Safeguarding & Regulation Manager

Lancaster Medical Practice; Lancashire; On-site; GBP 60,000 - 80,000; Full time

Job summary

Lancaster Medical Practice is seeking a Quality, Safeguarding and Regulation Manager to lead the Quality, Safeguarding and Regulation Team and drive delivery of the Practice's quality, regulatory compliance, patient safety and patient experience programmes.

The post holder will provide assurance that robust systems and governance arrangements are in place to support compliance with standards and legislation across seven locations.

Responsibilities

• Management of the Quality, Safeguarding and Regulation team
• Complaints Management
• Safeguarding Management
• Regulatory Compliance and Assurance including CQC evidence repository
• Clinical Governance and Quality Assurance
• Quality Improvement and Service Development
• Patient Safety and Organisational Learning
• Policy Management and Governance
• Reporting and Assurance
• Support achievement of regulatory standards
• Patient Experience and Patient Participation Group
• Delivery of annual audit programme across the organisation
• Significant Event Analysis and Management

Job description

Quality, Safeguarding and Regulation Manager

We have an exciting opportunity for a Quality, Safeguarding and Regulation Manager to join Lancaster Medical Practice. The successful candidate will be responsible for managing the Quality, Safeguarding and Regulation Team and leading the delivery, coordination and continual development of the Practice's quality, regulatory compliance, patient safety and patient experience programmes. You will provide expert leadership and assurance across complaints, safeguarding, clinical governance, quality improvement, patient participation and regulatory compliance, ensuring the Practice meets all statutory, contractual and regulatory requirements. Working closely with the Director of Infrastructure and Compliance, Senior Management Team and Partnership Board, the post holder will promote a culture of continuous quality improvement, organisational learning and patient-centred care, ensuring that quality and compliance are embedded throughout all areas of the organisation. The post holder will provide assurance that robust systems, processes and governance arrangements are in place to support compliance with Care Quality Commission standards, NHS contractual requirements, safeguarding legislation and quality improvement objectives.

Responsibilities

• Management of the Quality, Safeguarding and Regulation team
• Complaints Management
• Safeguarding Management
• Regulatory Compliance and Assurance including CQC evidence repository
• Clinical Governance and Quality Assurance
• Quality Improvement and Service Development
• Patient Safety and Organisational Learning
• Policy Management and Governance
• Reporting and Assurance
• Support achievement of regulatory standards
• Patient Experience and Patient Participation Group
• Delivery of annual audit programme across the organisation
• Significant Event Analysis and Management

Lancaster Medical Practice is a large, at‑scale, GP provider delivering General Medical Services to around 68,000 patients in Lancaster and surrounding villages. Formed in April 2017 from our successful, legacy practices, Lancaster Medical Practice has continued to evolve to become the strong, high performing Practice it is today, receiving a rating of Outstanding by the Care Quality Commission in August 2018.

We deliver our services from seven locations throughout the city of Lancaster and its surrounding area and are continuing to develop ourselves to improve what we do for our patients, staff and the local community. We are a progressive, modern organisation with patient‑centred General Practice at our core. When joining #teamlmp you are joining an organisation with a wide variety of clinical and non‑clinical roles but who all work together to provide the best care we can to our patients. LMP is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All staff are therefore expected to behave in such a way that supports this commitment and will be responsible for safeguarding the interests of children and adults who they come into contact with during their work. All successful candidates will be subject to a criminal records check with the Disclosure and Barring Service (DBS). Please note, we are unable to support candidates requiring a skilled worker visa for this post.