Quality Governance Manager

Practice Plus Group; Shepton Mallet; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Flexible working

Physical and mental health support

Refer a friend scheme

Discount scheme through Reward Gateway

Blue Light Card

Boundless card and Costco membership

Award winning ED&I programme

Private health insurance

Job summary

Practice Plus Group is seeking a Quality Governance Manager for our Hospital Shepton Mallet site. You will lead governance activities to ensure patient safety, incident management and continuous improvement across clinical and non-clinical services.

You will oversee reporting, risk registers and regulatory activities, line manage the Governance Administrator and Patient Feedback Coordinator, and collaborate with senior leaders to embed a culture of learning.

Qualifications

• Experience in healthcare governance, patient safety, risk management, complaints or quality improvement.
• Strong knowledge of governance frameworks, incident reporting, audit and regulatory compliance.
• Excellent organizational, analytical and attention-to-detail skills.
• Ability to manage multiple priorities and meet deadlines.
• Excellent communication and relationship-building abilities.
• Proficiency with reporting systems and Microsoft Office tools.

Responsibilities

• Lead and coordinate local governance arrangements.
• Manage governance systems: incidents, complaints, risk and quality reporting.
• Support investigation and learning responses for patient safety events.
• Produce governance reports, dashboards and QA documentation.
• Monitor clinical outcomes; identify trends, risks and improvement opportunities.
• Maintain and report on organisational risk registers.
• Support regulatory inspections, accreditation and contract reviews.
• Lead complaints and claims management processes.
• Provide governance advice to senior leaders and operational teams.
• Support quality improvement and service transformation initiatives.

Skills

Governance experience

Patient safety

Risk management

Complaints handling

Regulatory compliance

Analytical skills

Communication skills

IT & reporting systems

Job description

About The Role

UNLOCK YOUR BEST WORK LIFE

+ make a difference for every patient

Are you passionate about quality, patient safety and continuous improvement? We're looking for a Quality Governance Manager to join our team at Practice Plus Group Hospital Shepton Mallet.

This is an exciting opportunity for an experienced governance professional, Registered Nurse or Allied Health Professional to play a key role in supporting and strengthening clinical and non-clinical governance across the hospital. Working closely with senior leaders, operational teams and external stakeholders, you'll help drive quality improvement, support regulatory compliance and ensure patients continue to receive safe, effective and person-centred care.

As our Quality Governance Manager, you'll lead and coordinate a range of governance activities, ensuring robust systems and processes are in place to support patient safety, risk management, regulatory compliance and service improvement.

You will oversee governance reporting, incident management, complaints, clinical outcomes, risk registers and patient safety initiatives, whilst supporting the organisation through inspections, accreditation processes and contractual reviews. You'll also provide leadership to the Governance Administrator and Patient Feedback Coordinator and work collaboratively across the hospital to embed a culture of learning and continuous improvement.

• Leading and developing local clinical and non-clinical governance arrangements.
• Managing governance systems including incidents, complaints, litigation, risk and quality reporting.
• Supporting the investigation and management of patient safety events and learning responses.
• Producing governance reports, dashboards and quality assurance documentation.
• Monitoring clinical outcomes and identifying trends, risks and opportunities for improvement.
• Maintaining and reporting on organisational risk registers.
• Supporting regulatory inspections, accreditation programmes and contractual reviews.
• Leading on complaints and claims management processes.
• Providing governance advice to senior leaders and operational teams.
• Supporting quality improvement and service transformation initiatives.
• Line managing the Governance Administrator and Patient Feedback Coordinator.

What we’ll look for in you

• Experience working in healthcare governance, patient safety, risk management, complaints or quality improvement
• Excellent knowledge of governance frameworks, incident reporting, audit and regulatory compliance
• Strong organisational and analytical skills with excellent attention to detail
• Ability to manage multiple priorities and meet deadlines
• Excellent communication and relationship-building skills
• Strong IT skills and experience using reporting systems and Microsoft Office applications

What you can expect in return:

• A competitive salary based on experience
• An extensive range of wellbeing and lifestyle benefits
• 25 days annual leave (increasing with service) plus bank holidays
• Mandatory training through our excellent in-house education programme
• The support you need to grow in your role and continue your professional development

Rewards & Benefits

• Flexible working
• Physical and mental health support
• Refer a friend scheme
• Free access to Reward Gateway discount scheme
• Blue Light Card, Boundless card and Costco membership eligibility
• Award winning ED&I programme
• Access to private health insurance

Training & Development

• Tailored CPD training delivered via our bespoke Learning Management System.
• Extensive training courses accessible via Practice Plus Group Skills Academy.
• Great development and career progression opportunities.

All Locations: Practice Plus Group Hospital Shepton Mallet

Position: Leadership & Management

Advertising Salary: A competitive salary based on experience

Vacancy Type: Permanent

Schedule Type: Full Time

Our employment offers are subject to receipt of satisfactory pre-employment checks. At Practice Plus Group, we actively promote diversity and equal opportunities.

Applicants must have the right to work in the UK.