Practice Manager

Springfield House; Oldham; On-site; GBP 42,000 - 64,000; Full time

Job summary

Springfield House Medical Centre in Oldham is seeking an experienced Practice Manager to lead the operational management of the busy GP practice and contribute to its strategic development. You will oversee a team of 20+ staff across reception, administration and the wider multidisciplinary team, ensuring effective day‑to‑day running and staff development.

The role focuses on improving patient access, service development and continuous quality improvement, while ensuring NHS, CQC and employment

Responsibilities

• Leading and supporting the practice team, overseeing staffing, recruitment, performance management and staff development.
• Managing budgets and resources, ensuring compliance with NHS requirements, CQC standards, employment legislation and practice policies.
• Monitoring performance, supporting achievement of contractual targets, overseeing patient access and appointment systems, and driving continuous quality improvement.

Job description

An exciting opportunity has arisen for an experienced, enthusiastic and forward-thinking Practice Manager to join Springfield House Medical Centre.

We are an established GP practice in Oldham, serving over 7,000 patients from a diverse community. We have a committed multidisciplinary team and are proud to have achieved a CQC rating of Good.

As a teaching practice, we are committed to developing staff, improving patient care and ensuring our services remain accessible, inclusive and responsive to local needs.

The Role

Working closely with the GP Partners, you will lead the operational management of the practice and contribute to its strategic development and future success.

You will oversee a team of approximately 20+ staff across reception, administration and the wider multidisciplinary team, ensuring the effective day-to-day running of the practice.

This varied role offers the opportunity to influence service development, improve patient access and experience, support staff development and drive continuous improvement. Recent developments include our online triage model and strengthen multidisciplinary working.

We are seeking a confident and proactive leader who can balance strategic planning with operational demands, bring fresh ideas and build on the practice's existing achievements.

If you are passionate about primary care, leadership and delivering high-quality patient services, we would love to hear from you., The Practice Manager will be responsible for the effective day-to-day operational management of Springfield House Medical Centre, working closely with the GP Partners to deliver safe, efficient and high-quality patient services.

Key duties include leading and supporting the practice team, overseeing staffing, recruitment, performance management and staff development, managing budgets and resources, and ensuring compliance with NHS requirements, CQC standards, employment legislation and practice policies.

The role will involve monitoring performance, supporting achievement of contractual targets, overseeing patient access and appointment systems, managing complaints and patient feedback, and driving continuous quality improvement.

The successful candidate will maintain effective systems for governance, risk management, health and safety, safeguarding, confidentiality and information governance. They will also support the development of practice policies, procedures and services, working collaboratively with the GP Partners, multidisciplinary team, Primary Care Network and wider NHS organisations.

We are looking for a proactive and organised leader who can balance strategic planning with operational demands, motivate staff, solve problems and identify opportunities to improve patient care, staff experience and the overall effectiveness of the practice.

Springfield House Medical Centre is an established GP practice in Oldham, caring for a diverse population of over 7,000 patients. We are proud to be a training practice, supporting the development of future healthcare professionals and providing opportunities for learning, teaching and professional growth.

Our dedicated multidisciplinary team works collaboratively to deliver safe, effective and compassionate care. We value teamwork, professionalism and continuous improvement, with a shared commitment to meeting the needs of our patients and local community.

The practice has undergone significant development in recent years, including improvements to patient access, the introduction of online triage and strengthened multidisciplinary working. We are proud to have achieved a CQC rating of Good and are committed to building on this achievement.

Working at Springfield House offers the opportunity to be part of a busy, evolving practice where new ideas are welcomed and staff can make a meaningful contribution to service development and patient experience. We recognise the importance of staff development, effective communication and supportive leadership in creating a positive working environment.

We are looking for colleagues who share our commitment to high-quality patient care, collaborative working and making a real difference within primary care.