Quality & Performance Manager

TN United Kingdom; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Quality & Performance Manager in the vibrant London Transportation sector. In this pivotal role, you will lead the charge in implementing and enhancing quality and performance frameworks, ensuring compliance with key ISO standards and driving continuous improvement initiatives. Your expertise will be crucial in managing integrated management systems and producing insightful performance reports that guide stakeholders and clients alike. With a competitive benefits package and a commitment to diversity and inclusion, this is an exciting opportunity to make a significant impact in the transportation industry.

Benefits

Enhanced sick pay

24/7 virtual GP service

Deals and discounts at various brands

Annual holiday entitlement

Qualifications

• Strong understanding of ISO standards and audit compliance.
• Ability to analyze data trends for operational improvement.

Responsibilities

• Lead implementation of quality frameworks across contracts.
• Manage and improve the integrated management system for compliance.
• Produce performance reports and develop action plans for improvements.

Skills

ISO 9001

ISO 14001

ISO 45001

NHSS 8

NHSS 12

Stakeholder Management

Data Analysis

Problem-Solving

Education

ISO 9001 Internal Auditor Qualification

Job description

Social network you want to login/join with:

We're looking for a Quality & Performance Manager to join our Transportation Team based in Southwark. Working on our prestigious Transport for London (TfL) contract, which we will be leading on for the next 4 years, with the possibility to extend up to a further 4 years. Within this role, you can enjoy a competitive annual holiday entitlement with enhanced sick pay, a huge range of deals and discounts at many of your favourite brands, 24/7 virtual GP service for you and your family, and more.

Can you envision a world without transportation links by land, sea, or air? Neither can we! Your journey is our journey. Join us at Kier Transportation, where we are working brilliantly together to make a difference, supporting the movement of people, goods, and equipment.

Location: Southwark, London

Hours: 40 hours per week

What will you be responsible for?

As Quality and Performance Manager, you will lead the implementation and continuous improvement of quality and performance frameworks across the London Transportation contracts, ensuring compliance with ISO 9001, 14001, 45001 standards, as well as NHSS 8 and NHSS 12 requirements.

Your responsibilities include:

1. Managing, developing, and continuously improving the contracts' integrated management system (IMS), ensuring alignment with industry standards and regulations, and leading audit processes to ensure compliance and identify improvements.
2. Developing, maintaining, and optimizing processes to enhance operational efficiency, consistency, and adherence to contractual, regulatory, and industry standards, while monitoring key performance indicators (KPIs).
3. Identifying and mitigating risks, ensuring service level requirements are met, and driving continuous improvement initiatives.
4. Producing detailed performance reports, providing insights and recommendations to stakeholders and clients, and developing corrective and preventive action plans for performance gaps and operational challenges.
5. Analyzing performance data to identify trends, opportunities for improvement, and driving innovation and business improvement projects to enhance service delivery and overall contract performance.

What are we looking for?

This role is ideal if you:

• Hold an ISO 9001 Internal Auditor qualification or have equivalent experience, with a strong understanding of ISO 9001, 14001, 45001, and familiarity with NHSS 8 and 12 standards.
• Have relevant knowledge in quality management, performance monitoring, and audit compliance, with the ability to analyze data and trends for improvement.
• Possess stakeholder management skills, engaging effectively at senior levels internally and with clients, with strong problem-solving and decision-making abilities, and a proactive, solutions-focused approach.

Rewards and benefits
We offer a wide variety of benefits tailored to your needs. More information on benefits can be found here.

Diversity and inclusion
Making Kier a diverse and inclusive workplace is a priority. We value the contributions of our employees in shaping our diversity and inclusion initiatives. Learn more about our D&I action plan.

We look forward to receiving your application. #joinkier