Quality & Performance Housing Analyst

Swindon Borough Council; Swindon; Hybrid; GBP 36,000 - 37,000; Full time

Benefits offered by this job

Hybrid working model

Job summary

Swindon Borough Council is seeking a Quality & Performance Housing Analyst to drive service improvement through performance monitoring, quality assurance and data insight across housing services. The role requires translating complex data into meaningful insight for residents and managers, ensuring compliance with regulatory standards.

You will work within the Technical Services team on real-time and monthly reporting, delivering high-quality data, and supporting cross-team projects in a hybrid

Qualifications

• Drive service improvement through performance monitoring, quality assurance, and data insight across housing services.

Responsibilities

• Drive service improvement through performance monitoring, quality assurance, and data insight across housing services.
• Ensure data is extracted, analysed and interpreted to meet the needs of the organisation and shared with senior managers and tenants.
• Support projects and change programmes in the fast-paced social housing environment.
• Identify emerging risks and opportunities for improvements in how we operate.

Job description

Quality & Performance Housing Analyst

Ref: 179242-2

Salary: £36,363 p.a. plus benefits

Please note: 3.3% national pay award increase to be applied in October

37 hours per week

Swindon Borough Council are on an exciting journey to transform service delivery. We want our town to be the best it can be. Our ambitious vision in the new Swindon Plan is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that’s who we’re doing it for – the communities and businesses that make our town great. As part of the Council, you’ll support a friendly local authority making decisions with real impact. It’s all for better public services. Better processes. And a better quality of life, for everyone. Join us, and Swindon will be better with you.

Your next role

The Quality & Performance Housing Analyst will drive service improvement through performance monitoring, quality assurance, and data insight across housing services, ensuring compliance with regulatory standards, including those set by the Regulator of Social Housing and the Housing Ombudsman’s Complaint Handling Code.

We have an exciting opportunity within the Technical Services Team for 2 x analysts to work across the Technical Services function providing real time and monthly reports on the performance of our Housing and Operations teams. You will ensure that data is extracted, analysed and interpreted so it meets the needs of the organisation and can be shared with both senior managers and tenants knowing that the data is high quality.

As part of this role, you will also look for emerging risks, areas of concern and improvements in how we operate. Knowledge or previous experience of working with data within a Repairs environment would be advantageous, as would knowledge on Awaab’s Law, Housing Compliance, Capital Works Programmes and/or Asset Management.

As a team we all work collaboratively across the different areas to ensure that as a team we are successful in providing the service to our tenants. You will also be expected to support with projects and change programmes, due to the fast-paced environment within the Social Housing sector.

Working collaboratively across Housing, Operations, and Corporate teams, you will support service reviews, benchmarking, and continuous improvement, while promoting a data-driven, insight-led culture.

The successful candidate will have strong analytical and communication skills, excellent attention to detail, and the ability to translate complex data into meaningful insight that improves services and outcomes for residents.

You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act “for the effective performance of a customer-facing role”).

The ability to travel throughout the Borough will be required and access to a car.

The team operates a hybrid working model with all practitioners expected to be in the office for a minimum of three days per week.

Your next package

Please see our Rewards and Benefits offer for more details.

As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.

For Swindon to thrive in the future, we need to lay the foundations now. It’s why our regeneration and transformation programmes are already underway. So, you’ll be joining us at an exciting time on our journey. We’ll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we’ll achieve our vision of a prosperous, re-vitalised Swindon together. And you’ll be proud to say it was made better with you.

Please see our Vision and Values page for more details and our new Swindon Plan.

Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.

Your next steps

Previous applicants need not apply.

We reserve the right to close this vacancy early so early applications are encouraged.

For further information about the role please contact Darryl Newman, Senior Housing Compliance Manager at [e-mail].

As an inclusive employer, we welcome applications from a diverse range of communities, and in particular disabled people and people from ethnic minorities. Read our statement of commitment to equality & inclusion.

If you are experiencing technical issues submitting your application, please email [e-mail]

Closing date: 7 October 2026