Lettings Housing Officer (FTC)

CIH International Housing Group; Swindon; Hybrid; GBP 38,000 - 43,000; Full time

Benefits offered by this job

Hybrid working model

Job summary

Swindon Borough Council is seeking a Lettings Housing Officer to deliver lettings services across Council-owned properties. You will act as the primary contact for applicants and tenants, conducting viewings, affordability checks, sign-ups and tenancy packs in line with policy.

The post requires knowledge of housing legislation, a full UK driving licence and a hybrid office pattern, with a 37-hour week on a 12-month fixed-term/secondment basis.

Qualifications

• Experience with housing lettings policies and procedures.
• Ability to conduct affordability assessments and viewings.
• Full UK driving licence and access to a vehicle.

Responsibilities

• Deliver lettings services across Council-owned properties.
• Act as primary contact for applicants and tenants; provide viewings, guidance and inquiries.
• Complete pre-tenancy checks, affordability assessments, sign-ups and tenancy packs.
• Maintain void register, energy portal data entry and compliance with housing legislation.

Skills

Fluent English

Customer service

Education

Chartered Institute of Housing Level 3

Tools

Full UK driving licence

Job description

Lettings Housing Officer

Ref: 186010

Salary: £38,220 p.a. plus benefits

Please note: 3.3% national pay award increase to be applied in October.

37 hours per week

Fixed Term Contract/Secondment - 12 months

Swindon Borough Council are on an exciting journey to transform service delivery. We want our town to be the best it can be. Our ambitious vision in the new Swindon Plan is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that’s who we’re doing it for – the communities and businesses that make our town great. As part of the Council, you’ll support a friendly local authority making decisions with real impact. It’s all for better public services. Better processes. And a better quality of life, for everyone. Join us, and Swindon will be better with you.

Your next role

The Lettings Housing Officer will deliver lettings services across all our Council-owned properties. The postholder will ensure the Council duties and responsibilities under the Swindon local lettings policy are discharged within the Borough in accordance with government and any other council policies. You will be local experts, supporting new tenants to get the best start in their homes by helping them settle into the area, letting them know about local services and businesses.

Acting as the primary contact for applicants and tenants, providing viewings, advice, guidance, and addressing inquiries (phone/face-to-face). You will deal with notification of refusals and withdrawals, pre-tenancy offer checks, affordability assessments, viewings, sign-ups, advertising Choice Based Lettings, compilation of new tenancy packs, data entry of new tenant details onto Energy Angels Portal, maintaining a (key to key) void register, pre void checks and notifications, asbestos checks, EPC, debt checking and mutual exchanges. You will also be expected to aid new tenants with any new let enquiries for the first 28 days.

Appreciation and understanding of Housing legislation including the the Social Housing Regulation Act and the consumer standards is desirable, as is a Chartered Institute of Housing qualifiation Level 3 or above (or equivillent experience).

You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act "for the effective performance of a customer-facing role").

You will need to hold a full UK driving licence, have access to a vehicle and appropriate business insurance. Please confirm this in your supporting statement.

If you are also interested in the permanent role, you’ll need to submit a separate application and let us know your preference of fixed term or permanent in your supporting statement.

The team operates a hybrid working model with all practitioners expected to be in the office for a minimum of two days per week.

You will be subject to an enhanced Disclosure and Barring Service Check

Your next package

Please see our Rewards and Benefits offer for more details.

As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.

For Swindon to thrive in the future, we need to lay the foundations now. It’s why our regeneration and transformation programmes are already underway. So, you’ll be joining us at an exciting time on our journey. We’ll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we’ll achieve our vision of a prosperous, revitalised Swindon together. And you’ll be proud to say it was made better with you.

Please see our Vision and Values page for more details and our new Swindon Plan.

Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.

For further information about the role please contact Sarah Liddiard, Lettings Housing Manager, [e-mail]

As an inclusive employer, we welcome applications from a diverse range of communities, and in particular disabled people and people from ethnic minorities. Read our statement of commitment to equality & inclusion.

If you are experiencing technical issues submitting your application, please email [e-mail]

Closing date: 13 September 2026

Interview date: w/c 21 September 2026