Gypsy and Traveller Housing Officer

CIH International Housing Group; Swindon; On-site; GBP 27,000 - 34,000; Full time

Job summary

Swindon Borough Council is recruiting a Gypsy and Traveller Housing Officer to manage the permanent Hay Lane site, with 37 pitches. You will work closely with residents, colleagues and partner agencies to ensure the site is safe, well managed and maintained while delivering a high-quality housing management service.

This role requires excellent communication, sound judgement and a commitment to inclusive, customer-focused services.

Qualifications

• Excellent communication and relationship-building skills.
• Fluent English is required.
• Commitment to inclusive, customer-focused services.
• Ability to work with residents and partner agencies.

Responsibilities

• Manage waiting list, allocations and pitch terminations in line with Council policies and procedures.
• Provide day-to-day tenancy management, including rent collection and arrears management.
• Respond to reports of anti-social behaviour and work with residents and partner agencies to resolve issues.
• Monitor and address environmental issues, including fly-tipping, to maintain a clean, safe site.
• Carry out regular site inspections to ensure the site is well maintained.
• Read water meters, generate water bills and respond to residents' queries relating to water charges.
• Promote high standards of health and safety, identifying risks and taking appropriate action.
• Build positive relationships with residents through regular engagement, providing advice and signposting to other services.
• Liaise with internal teams and contractors to report, monitor and resolve repairs and maintenance issues.
• Maintain accurate records and ensure all casework and administrative tasks are completed promptly.
• Work with colleagues and partner organisations to deliver positive outcomes for residents and the wider community.
• Take legal action on cases where breaches of the mobile home agreement.

Skills

Communication skills

Relationship-building

Customer-focused

Job description

Gypsy and Traveller Housing Officer

Ref:175762

Salary £30,518 p.a. plus benefits - Pro Rata

18.5 hours per week

Swindon Borough Council are on an exciting journey to transform service delivery. We want our town to be the best it can be. Our ambitious vision in the new Swindon Plan is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that's who we're doing it for - the communities and businesses that make our town great. As part of the Council, you'll support a friendly local authority making decisions with real impact. It's all for better public services. Better processes. And a better quality of life, for everyone. Join us, and Swindon will be better with you.

Your next role

An exciting opportunity has become available to join the Accommodation Team within our Integrated Communities Department as a Gypsy and Traveller Housing Officer.

In this rewarding role, you will be responsible for the day-to-day management of Swindon Borough Council's permanent Gypsy and Traveller site at Hay Lane, which provides 37 residential pitches. Working closely with residents, colleagues and partner agencies, you will help ensure the site is safe, well managed and maintained, while delivering a high-quality housing management service that supports residents to sustain their pitch agreements and access the services they need.

This is a varied and people-focused role that requires excellent communication and relationship-building skills, sound judgement, and a commitment to delivering inclusive, customer-focused services.

You will develop positive working relationships with residents, promoting sustainment, supporting community wellbeing, responding to housing management issues, and working collaboratively with internal teams and external partners to resolve issues and improve outcomes.

As our Gypsy and Traveller Housing Officer, you will play a key role in delivering an effective, customer-focused housing management service for residents at the Council's permanent Gypsy and Traveller site. Your responsibilities will include:

• Managing the site's waiting list, allocations and pitch terminations in line with Council policies and procedures.


• Providing day-to-day tenancy management, including rent collection and arrears management.


• Responding to reports of anti-social behaviour and working with residents and partner agencies to resolve issues.


• Monitoring and addressing environmental issues, including fly-tipping, to help maintain a clean, safe and welcoming site.


• Carrying out regular site inspections to ensure the site is well maintained.


• Reading water meters, generating water bills and responding to residents' queries relating to water charges.


• Promoting high standards of health and safety, identifying risks and taking appropriate action where required.


• Building positive relationships with residents through regular engagement, providing advice, support and signposting to other services where appropriate.


• Liaising with internal teams and contractors to report, monitor and resolve repairs and maintenance issues.


• Maintaining accurate records and ensuring all casework and administrative tasks are completed in a timely and professional manner.


• Working collaboratively with colleagues and partner organisations to deliver positive outcomes for residents and the wider community.


• Take legal action on cases where breaches of the mobile home agreement


• Assist the Gypsy and Traveller Liaison officer regarding unauthorised encampments and the Swindon Council traveller transit site

You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act "for the effective performance of a customer-facing role").

Your next package

Please see our Rewards and Benefits offer for more details.

Please see our Vision and Values page for more details and our new Swindon Plan.

Potential applicants are sometimes put off if they don't meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we'd love to hear from you.

Your next steps

Please read the role profile, which is available in the documents section to the righthand side of the page. To submit an application for this role, select Quick Apply.

As an inclusive employer, we welcome applications from a diverse range of communities, and in particular disabled people and people from ethnic minorities. Read our statement of commitment to equality & inclusion.

For further information about the role, please contact Raka Miah, Temporary Accommodation Manager, email [e-mail] or 07818 510553.

If you are experiencing technical issues submitting your application, please email [e-mail]

Closing date: 13 September 2026

Interview date: 21 & 22 September 2026